Prepare for your Senior Community Manager interview. Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Netiquette is the practice of using appropriate online etiquette. Employers ask this question to make sure you understand the importance of using proper online behavior and how it can affect your work as a senior community manager. In your answer, explain what netiquette is and how you apply it in your daily life.
Answer Example: "Netiquette is the practice of using polite and respectful behavior when interacting online. It includes things like avoiding inflammatory language, being thoughtful about what you share and avoiding spamming other users with unwanted content. As a senior community manager, I understand that my actions online can have real-world consequences. Therefore, I always try to be respectful when interacting with other people online."
This question can help the interviewer understand how you approach your work and what strategies you use to achieve success. Use examples from past experiences to highlight your problem-solving skills, communication abilities and leadership qualities.
Answer Example: "I believe that communication is one of the most important aspects of community management. I make sure to stay in touch with members of the community through regular updates, surveys and forums. This allows me to identify any issues or concerns they may have and take action to resolve them. Another strategy I use is creating an active presence on social media platforms like Facebook and Twitter. This allows me to reach out to new members and encourage them to participate in the community."
Community management is a challenging role that requires you to resolve conflicts peacefully. Employers ask this question to see if you have the skills and experience needed to manage a community effectively. In your answer, explain how you would handle a conflict within a community. Explain that you would first try to resolve the issue through communication. If that doesn’t work, explain what other strategies you would use to help both parties come to an agreement.
Answer Example: "I believe that communication is the key to resolving any conflict peacefully. When I encounter a conflict within a community, my first step is to speak with both parties involved. I want to understand their perspectives on the situation and find out what they want out of the resolution. From there, I can work with them to find an agreeable solution."
The interviewer may ask this question to determine if you have experience working in a team environment. Community management is often a collaborative effort, so it’s important for employers to know that you can work well with others. In your answer, explain that you are comfortable working with teams and explain how you feel your past experience has prepared you for this role.
Answer Example: "Absolutely. I have extensive experience working with teams of people to manage communities. In my current role as a Senior Community Manager, I work closely with a team of other Senior Community Managers to ensure that all our communities are well-managed. We regularly meet to discuss strategies and ideas for improving our overall community management."
This question is your opportunity to show the interviewer that you have the skills and abilities needed for this role. You can answer this question by listing some of those qualities, such as communication skills, problem-solving ability and leadership skills.
Answer Example: "I believe that a senior community manager should have excellent communication skills, as they will be working with many different people on a daily basis. They should also have a strong understanding of social media platforms and how to use them effectively for their organization’s purposes. In my previous roles, these two skills have helped me succeed in my job."
This question can help the interviewer understand how you would handle a challenging situation. Use examples from previous experience where you helped resolve conflict or helped someone improve their behavior.
Answer Example: "In my last role, I had a member of the community who was posting inappropriate content on our social media accounts. They were making racist comments about other members of the community and refused to stop when I asked them to. In this case, I took screenshots of their comments and reported them to our HR department. They then removed the member from our community."
