IT Help Desk Technician

• Provide superior support to customers and staff with application issues
• Diagnose and trouble-shoot a wide variety of hardware, network, and software problems
• Assist in the maintenance and upgrade Aristotle IT systems
• Monitor systems on a daily basis providing feedback to IT personnel
• Update and develop network documentation
• Assist in the development of training programs
• Assist with companywide security programs

Requirements

• 2 (or) 4 year degree in Information Technology, Information Systems, or related area
• Ability to support customer and staff with application issues quickly and efficiently
• Experience with the following:
  o Microsoft Office
  o Windows Active Directory
  o Windows Desktop 10 & Server 2012/2016/2019
• Experience trouble-shooting network connectivity, password resets, and other common desktop issues
• Outstanding customer service skills including interpersonal, verbal, and written communication
• Must possess a patient, positive, customer-friendly attitude
• Ability to work under pressure in a fast paced, deadline driven environment
• Ability to organize and prioritize tasks; ability to multi-task; detail oriented
• Must be a team player
• Will be expected to work in the DC office on a daily basis and take regular trips to our primary data center in Reston, VA.

Benefits

All positions are Full-Time, with competitive compensation, medical benefits, paid vacation, 401k plan and stock options. Casual dress code and a non-corporate atmosphere make this a fun place to work and learn in a team environment. Please visit our website at www.aristotle.com.

Please note: Due to the COVID-19 pandemic, Aristotle has implemented a requirement that new hires be fully vaccinated and receive the booster shot when eligible, absent an approved exemption/accommodation, such as a religious or medical reason.