IT Infrastructure & Hardware Engineer (Live Studio)
TLDR
Hands-on role ensuring 24/7 live studio reliability across servers, networking, and on-site hardware with rapid incident resolution.
IT Infrastructure & Hardware Engineer (Live Studio)
Role Overview
We are looking for an IT Infrastructure & Hardware Engineer responsible for the reliability and stability of the technical environment of the live casino studio.
The role covers servers, networking, system services, and physical technical infrastructure supporting 24/7 studio operations. The engineer ensures continuous availability of internal platforms, connectivity, and operational hardware required for uninterrupted live gaming.
This is a hands-on position combining infrastructure administration with on-site technical support and incident resolution.
Key Responsibilities
Network Operations
- Configure and maintain switches, VLANs, and routing
- Monitor latency, packet loss, and connectivity stability
- Troubleshoot infrastructure connectivity incidents
- Coordinate with ISPs and external providers when required
- Ensure network readiness for real-time operations
Hardware & Technical Infrastructure
- Maintain operational PCs and technical racks
- Support deployment of new equipment and expansions
- Maintain structured cabling and patch panels
- Install and route network, power, and signal cables
- Install and mount cameras and related hardware equipment
- Connect and integrate peripherals and technical devices
- Diagnose and repair hardware-related operational issues
Incident Response & Reliability
- Act as escalation point for complex technical failures
- Perform root cause analysis and implement preventive solutions
- Maintain operational documentation
- Ensure high availability of critical systems
Infrastructure & Systems
- Maintain on-premise servers and system services
- Manage virtualization platforms (VMware / Hyper-V / Proxmox or similar)
- Monitor system performance and uptime
- Maintain backup and disaster recovery readiness
- Manage storage and shared resources
- Support identity and authentication services
Nice to Have
- Experience in 24/7 operational environments
- Experience in streaming or real-time systems
- Cloud or hybrid infrastructure knowledge
- English language knowledge (B2 and higher)
Wicked Games is an international entertainment company that creates next-generation live gaming experiences, blending cinematic production with cutting-edge technology and vibrant human energy. Based across Europe, our core team in Belgrade develops high-quality slot games that emphasize bold concepts and distinct personalities, turning every game into a memorable show for players worldwide.