IT Support Administrator

Role Overview
The IT Support Administrator supports the day-to-day IT operations of Safetrust's Vietnam office and production environments. This entry-level role provides an excellent opportunity for recent graduates and early-career professionals to gain hands-on experience supporting enterprise systems, networking, endpoint devices, and access technologies.
The role has a strong focus on Cisco networking fundamentals, endpoint support, and IT operations. The ideal candidate is technically curious, dependable, customer-focused, and eager to grow into a broader systems, networking, or cybersecurity career. Structured training and mentorship will be provided by the IT Operations team to support successful development in the role.

Key Responsibilities
End User Support
● Provide first-line support for hardware, software, accounts, printers, and peripherals.
● Configure and deploy laptops, desktops, and related devices.
● Support meeting room technology and day-to-day office IT needs.
● Troubleshoot and resolve user issues or escalate when appropriate.

Network & Infrastructure Support
● Assist with monitoring and troubleshooting Cisco switches, routers, firewalls, and wireless infrastructure.
● Support VLANs, IP addressing, and structured cabling.
● Participate in network maintenance and equipment deployment activities.

User Access and Identity Management
● Support onboarding and offboarding activities.
● Provision and de-provision user accounts.
● Assist with Google Workspace administration.
● Follow access control and least-privilege standards.

Asset and Endpoint Management
● Maintain IT asset inventories and configuration records.
● Prepare and recover devices.
● Support mobile devices and endpoint management activities.
● Maintain CMDB and equipment documentation.

Security & Compliance
● Follow IT security and data protection policies.
● Recognize and report suspicious activity and phishing attempts.
● Escalate incidents appropriately.
● Support adherence to established IT procedures and standards.

Documentation and Process Improvement
● Record incidents and requests within ticketing systems.
● Maintain technical documentation and SOPs.
● Participate in continuous improvement initiatives.
● Assist with project activities as assigned.

Vendor and Global Team Collaboration
● Coordinate with vendors and service providers under guidance from the IT team.
● Communicate effectively with colleagues in Vietnam, Australia, and the United States.
● Occasionally provide support outside normal business hours to support global
operations.

Qualifications
Required:
● Diploma or Bachelor's degree in Information Technology, Computer Science, Networking, or a related field.
● Recent graduates are encouraged to apply.
● Understanding of networking fundamentals including:
○ TCP/IP
○ Routing and switching
○ VLANs
○ DNS and DHCP
○ Basic firewall concepts
● Basic knowledge of computer hardware, peripherals, and structured cabling.
● Ability to troubleshoot technical issues methodically.
● Strong written and verbal English communication skills.
● Strong customer-service orientation.
● Strong attention to detail and organizational skills.
● Ability to prioritize tasks and work collaboratively in a team environment.

● Commitment to continuous learning and professional growth.

Preferred:
● Cisco CCNA certification or currently pursuing certification.
● CompTIA A+, Network+, or equivalent certifications.
● Familiarity with Google Workspace administration.
● Exposure to Windows and macOS environments.
● Experience with Jira Service Management or other ticketing platforms.
● Knowledge of endpoint management tools such as Intune, Jamf, or MDM platforms.
● Basic scripting experience using PowerShell, Bash, or Python.
● Understanding of Wi-Fi networking and VPN technologies.
● Familiarity with physical access control systems is an advantage.

Physical Requirements
● Ability to lift and move IT equipment weighing up to 20 kilograms.
● Ability to work at desks, network racks, and production areas.
● Ability to travel between Safetrust office and production locations when required.

Success Measures
Successful performance in this role will be demonstrated through:
● Timely and professional support of end users.
● Accurate maintenance of IT assets and documentation.
● Compliance with IT security and operational procedures.
● Continuous growth in technical knowledge and capabilities.
● Reliable support of Safetrust's network and endpoint infrastructure.
● Effective collaboration with global teams and stakeholders.

What we Offer
● Structured training and mentorship from experienced IT professionals.
● Exposure to enterprise networking, access management, cybersecurity, and IT operations.
● Hands-on experience supporting a global technology organization.
● Competitive compensation and benefits in accordance with company policies.