Cermati.com
IT Support Officer
TLDR
Support office networks, troubleshoot hardware and software, automate tasks with light coding, and improve IT support workflows.
- Help and make sure company's IT operations are running smoothly.
- Support and maintain office network and internet connection to provider.
- Troubleshoot and resolve IT problems, e.g research which software to install, printer problems, laptop problems, internet problems, etc.
- Create daily reports related to the connectivity & resources monitoring in the placement Office.
- Setup PCs and Laptops, and help research which items for the company to procure.
- Prepare & Proceed the IT Peripheral handover to/from the employee in the onboarding & offboarding Process.
- Do some light coding to automate tasks.
- Provide some technology & procedure initiatives to create more effective IT Support workflow.
Minimum 2 years of experience in IT Support.
Good knowledge of network, hardware, software, and printer troubleshooting.
Strong problem-solving skills.
Good communication and interpersonal skills.
Cermati.com is a financial technology startup that operates as a comprehensive online marketplace, making it easy for Indonesians to find and apply for a wide range of financial products. By streamlining access to loans, credit, and other financial services, Cermati.com is committed to promoting financial inclusion and simplifying the financial decision-making process in Indonesia.
Customer Service