IT Support Specialist
TLDR
Serve as the first point of contact for technology across engineering, production, and office staff.
Power Monitors, Inc. is seeking an IT Support Specialist to join our team.
You'll be the first point of contact for technology support across our engineering, production and office staff.
Basic Qualifications
- Experience providing help desk or desktop support (Tier 1/2)
- Familiarity with Windows and Mac; some Linux exposure is a plus
- Comfortable setting up and troubleshooting PCs, printers, phones and network connectivity
- Basic networking knowledge (IP addressing, DHCP, DNS, Wi-Fi)
- Clear communication and patience working with non-technical users
- Ability to juggle multiple requests and prioritize effectively
- Ability to learn and apply new technology quickly and efficiently
Candidates with the following skills will be given preference
- Active Directory / user account management
- Experience with MDM tools (Mosyle, Intune, or similar)
- Familiarity with MFA, security keys, and following security/compliance procedures (e.g., SOCÂ 2)
- Experience imaging and deploying workstations
- CompTIA A+, Network+, or similar certification
This is an on-site position.
Power Monitors, Inc. manufactures advanced power quality analyzers and wireless testing equipment designed for various applications, including residential and industrial. Our solutions help utilities and their customers effectively detect and resolve power quality issues globally, backed by exceptional technical support and comprehensive training programs.