IT Support & Training Specialist
TLDR
Hands-on campus-based role delivering tech training and first-line support, enabling students and staff to confidently use campus systems and tools.
About UHP
UHP — Unlock Human Potential is building a new category of education centered around whole-human experiential vocational training, leadership development, and purpose-driven transformation. UHP serves veterans, transitioning service members, and purpose-driven individuals through immersive programs that integrate human performance, leadership, wellness, vocational skills, and personal growth.
Our environment is fast-moving, mission-driven, and deeply experiential. We are not a traditional university, gym, military program, or trade school — we are building a scalable human development institution designed for the future workforce.
The Opportunity
UHP is hiring a Technology Training & Support Specialist to help students and staff confidently use the technology that supports daily campus operations.
This is a hands-on, campus-based role for someone who is tech-savvy, patient, organized, and able to explain technology in a simple, practical way. The right person does not need to be a senior IT engineer. We are looking for someone who can train users, solve common tech issues, manage devices and accounts, document problems, and follow through until issues are resolved.
Key Responsibilities
Train students and staff on UHP apps, dashboards, workflows, and daily technology tools.
Support student onboarding into the UHP app, including QR code access, mobile setup, learn modules, and exam-related workflows.
Provide first-line support for WiFi, laptops, TVs/displays, AirPlay, printers, logins, browsers, apps, and basic device setup.
Manage user accounts, permissions, shared logins, device assignments, and inventory records.
Support Google Workspace, Microsoft tools, Apple devices, laptops, iPads, Apple Vision devices, and campus technology platforms.
Track technology issues, communicate updates, escalate when needed, and follow through until resolved.
Create simple guides, checklists, and walkthroughs for students, staff, and new technology rollouts.
Help test app workflows, identify bugs or confusing steps, and share clear feedback with technology leadership.
Coordinate with vendors, internal teams, and support partners when deeper troubleshooting is needed.
Support the CTO and technology leadership with campus execution, documentation, issue tracking, and follow-through.
Qualifications
Required
Strong communication skills and the ability to explain technology to non-technical users.
Comfort troubleshooting common issues with WiFi, laptops, displays, logins, printers, apps, and devices.
Strong organization, follow-through, and attention to detail.
Ability to work directly with students, staff, instructors, leadership, vendors, and technical teams.
Comfortable working fully onsite in a hands-on campus environment.
Willingness to learn, grow, and take on more responsibility over time.
Preferred
Experience in help desk, IT support, technical customer support, software training, LMS support, or campus technology.
Experience supporting Google Workspace, Microsoft tools, Apple devices, Windows laptops, WiFi, TVs/AV, printers, or mobile devices.
Experience with basic asset management, ticketing, documentation, or technology operations.
Comfort testing software workflows and giving feedback on what needs to improve.
Compensation & Benefits
Competitive salary, commensurate with experience
401(k)
Health, dental, and vision insurance
Paid time off
Professional development support
Access to UHP performance and recovery facilities
Veterans, transitioning service members, and military spouses are strongly encouraged to apply.
Why UHP
At UHP, you are joining more than a company — you are helping build something designed to create lasting impact.
You will have the opportunity to:
Contribute to a mission larger than yourself
Help shape and build new systems and programs
Work alongside passionate and purpose-driven people
Directly impact the lives of veterans and future generations
Be part of building the future workforce
Benefits
Equity Compensation
401(k)
Health Insurance
Health, dental, and vision insurance
Learning Budget
Professional development support
access to performance and recovery facilities
Access to UHP performance and recovery facilities
Paid Time Off
UHP — Unlock Human Potential is creating a new category of education focused on whole-human experiential vocational training and leadership development. We cater specifically to veterans, transitioning service members, and those seeking purpose-driven transformation through immersive programs that blend personal growth with vocational skills. Unlike traditional educational institutions, UHP is designed to equip the future workforce through a unique, mission-driven approach.