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Gearset
Gearset

IT Systems Engineer

United Kingdom
Full-Time
Hybrid
£50,000 per year

TLDR

Support core systems, endpoints, and networks for 350+ users, focusing on endpoint management, IAM, and scaling enterprise SaaS estates within a growing IT and security program.

Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects. It’s our mission to ensure IT at Gearset is the most remarkable tool for all of us. Enhancing and empowering the work we do, whilst making the most secure option the easy option. To fulfil this mission we need a team that reflects diverse backgrounds, experiences and perspectives. We know that different viewpoints help us build better infrastructure and provide more empathetic support, so we strongly encourage all candidates to apply. What’s the opportunity for an IT Systems Engineer at Gearset?

  • Work alongside our Systems Administrator to maintain and enhance of our core systems.

  • Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.

  • Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects.

    • What you’ll achieve

  • Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.

  • Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.

  • Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.

  • Create and maintain thorough technical documentation and standard operating procedures.

  • Troubleshoot office networking infrastructure to ensure consistent connectivity.

    • About you

  • A proven track record in related roles such as IT support, Tech Ops or EUC.

  • Comfortable administering Apple/macOS environments with JAMF our MDM platform.

  • Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).

  • Familiarity with security best practises, patch management and access control principals 

  • Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.

    • Great to haves

  • An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.

  • Network troubleshooting and diagnostics skills.

    • Salary and benefits (the stuff you’d expect!)

  • Salary is £50k (depending on experience)

  • This is a full time opportunity, working Monday to Friday from our Cambridge office with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)

  • Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year

  • Top end hardware provided

  • Opportunity to join our Long Term Incentive Plan

  • Free lunch in the office

  • 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)

  • Company Pension Plan (matching up to 5%)

  • Bupa health care

  • Life Insurance & critical illness cover

  • Discounted gym membership, as well as a range of health and wellness benefits

    • Benefits

    Equity Compensation

    Opportunity to join our Long Term Incentive Plan

    Free Meals & Snacks

    Free lunch in the office

    Health Insurance

    Bupa health care

    Learning Budget

    Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year

    Life Insurance & critical illness cover

    Paid Time Off

    25 days holiday plus bank holidays (with the option to buy an extra 5 each year)

    Remote-Friendly

    option of flexible home working (for most of us that looks like 2-3 days a week in the office)

    Wellness Stipend

    Discounted gym membership, as well as a range of health and wellness benefits

    Gearset
    Gearset

    Gearset is a SaaS company that specializes in enhancing DevOps practices specifically for the Salesforce platform. Our solutions empower organizations to streamline their development processes and reinforce trust and collaboration among teams, making it easier for developers to tackle technical challenges and achieve substantial growth.

    Employees
    51-200 employees
    Industry
    Internet Software & Services
    View company profile
    IT Systems Engineer
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