Lessen

Jr. Associate Account Manager

Chicago, Illinois, U.S.

Full-Time

TLDR

Drive client satisfaction as the primary relationship owner in a dynamic role that supports operational performance and strategic account management for residential services.

Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago. The Junior Account Manager is responsible for serving as a primary relationship owner of residential client accounts and exercising independent judgment to support business objectives, client strategy, and operational performance. This role serves as a primary point of contact for assigned clients and is accountable for analyzing account performance, recommending solutions, and driving execution across cross-functional teams to ensure alignment with financial, operational, and client success goals. What You'll Do:

Manage a portfolio of client accounts, serving as a primary relationship owner and trusted advisor on service delivery, performance, and growth strategy.

Exercise independent judgment in prioritizing client needs, resolving issues, and determining appropriate escalation paths.

Resolve client issues by assessing business impact and determining appropriate solutions, balancing client satisfaction with company objectives.

Analyze client portfolios, financial performance, and operational data to identify trends, risks, and opportunities; develop and recommend actionable solutions.

Lead coordination with internal teams (Sales, Field Operations, Product, and Implementation) to align resources and execute against client objectives.

Monitor project performance across rehabs, turns, and maintenance initiatives, ensuring alignment with any contractual obligations, budgets, and timelines.

Evaluate client KPIs and develop performance insights, presenting recommendations to internal stakeholders and clients.

Identify and drive account growth opportunities with the account manager, including upsell and service expansion, based on data analysis and client needs.

Support contract adherence and participate in scope, pricing, and service-level discussions with clients.

Contribute to process improvements by identifying inefficiencies and recommending operational enhancements.

Other duties as assigned.

You Should Have:

1-3 years in account management, customer success, sales support, or a related field

Additional considerations made for experience focusing on property management

Bachelor’s degree or equivalent work experience preferred

Interest in or exposure to property management, construction, or residential services is a plus

Basic understanding of customer service principles and client relationship management

Familiarity with CRM platforms and Microsoft Office or similar tools

Eagerness to develop business acumen and grow within an account management career path.

Strong written and verbal communication skills with the ability to build rapport with clients and internal stakeholders.

Basic proficiency in CRM systems and business tools such as spreadsheets, project management platforms, and communication tools.

Analytical mindset with the ability to interpret data and make recommendations.

Problem-solving skills with a proactive approach to addressing client needs.

Organizational and time management skills with the ability to manage multiple tasks and priorities.

Willingness to learn industry-specific tools, processes, and best practices.

Collaboration skills to work effectively across teams and support shared goals.

Strong communication skills, vital for client interactions and stakeholder management that lead to deep relationships.

Proficiency in using CRM software and business tools such as data analytics software, spreadsheets for financial tracking, project management platforms, and communication software, crucial for efficient account management.

Ability to support financial tracking, budgeting, and cost monitoring efforts.

Conflict resolution expertise to address and resolve potential disputes effectively.

Basic knowledge or awareness of the tools and techniques used in single family renovations.

Time management skills ensuring efficient handling of multiple accounts and projects.

Stakeholder coordination skills to support communication between clients, contractors, and internal teams.

Why Lessen:

· Competitive compensation

· Health, Dental, Vision, Life, Disability options

· 401K retirement savings plan

· Paid vacation, federal and floating holidays

· Maternity/Paternity Pay

· Career advancement opportunities

· All the tools you'll need to be successful

Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We’re looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we’ve been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Benefits

Health Insurance

Health, Dental, Vision, Life, Disability options

Career advancement

Career advancement opportunities

Paid Parental Leave

Maternity/Paternity Pay

Paid Time Off

Paid vacation, federal and floating holidays

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Lessen

Lessen simplifies property management by providing a technology-driven, comprehensive solution that connects property owners with a vast network of over 30,000 vetted service providers for efficient maintenance and repair services. Targeting both commercial and residential real estate markets, Lessen empowers clients to streamline operations, reduce costs, and ensure timely project completion through a user-friendly platform and a dedicated team of project managers.

Founded: Founded 2020
Employees: 500+ employees
Industry: Real Estate
Total raised: $740M raised

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Associate Account Manager