Junior/Medior Customer Care Specialist with Danish language (m/f/n)
TLDR
Support customers using products and solutions in Danish and English, resolve basic issues, and delegate complex problems to responsible teams.
Summary
Our technical support team is looking for a new member with an interest in this area, professional communication style and active both Danish and English to support our customers using ESET products and solutions. Build your professional know-how at ESET. For this position we welcome fresh graduates as well as candidates with similar experience willing to broaden their horizons.Job description
As customer care specialist you will:
Provide basic sales and technical support to our customers and partners
Manage incoming calls and emails in expected quality and quantity
Solve basic customer issues
Delegate more complex problems to teams responsible
Cooperate with higher level customer support teams
What do we expect from you:
Fluent in Danish language (C1-C2 level)
Have English on good spoken and written level (ideally B2)
Fluent Slovak language is a plus/not mandatory
Be active OS Windows user
Having previous experience with customer support or assistance is warmly welcomed/not mandatory
Have focus on meeting goals
Speak in a professional tone of voice
Like to learn new things and be flexible in finding solutions
Show ownership and sense of responsibility for your tasks
Basic wage component (gross): from 1350 Euro (fresh graduate)
The final wage is adjusted based on the experience and seniority level.
Financial bonus based on performance paid twice a year up to 10% from the base salary paid during the evaluation period (normally 6 months)
#LI-LV1 #LI-Hybrid #entrylevel
Benefits
Health & well-being
- BenefitPlus
- Healthcare (check-ups/annual programs)
- Multisport card
- Travel card "električenka"
- Supplementary pension saving
- Sick days
Family
- Marriage allowance
- Childbirth allowance
- Parental contribution
- ESET family events (Family day, St.Nicholas)
Office
- Refreshments in the office (fruits, coffee, soft drinks)
- Let´s get together breakfast
- Activity room, quiet room
- ESET events (Žranica, Christmas party..), teambuildings
Other
- Loyalty allowance
- Loyalty extra days off
- Loyalty cake
- Loyalty glass award
- Refer a friend
- Christmas presents
- Discounts from external providers
Primary location
BratislavaAdditional locations
Time type
Full timeBenefits
Equity Compensation
Performance-based bonus up to 10% paid twice a year from base salary during evaluation period
Breakfast gathering
Let´s get together breakfast
Health Insurance
Healthcare (check-ups/annual programs)
External provider discounts
Discounts from external providers
Loyalty extra days off
Wellness Stipend
Multisport card
ESET is a global leader in cybersecurity, delivering advanced protection solutions to over 110 million customers and 400,000 businesses across nearly 200 countries. With a focus on serving a diverse clientele—from startups to large enterprises—ESET stands out for its long-standing commitment to innovation and trusted partnerships, supported by decades of industry expertise.