(Junior) Pre-Sales Specialist (f/m/x) - DACH Market
TLDR
As the first point of contact for customers, you will manage incoming leads and ensure a seamless customer journey while coordinating across several internal teams.
Position: Pre-Sales Specialist (f/m/x)
Location: Madrid, Spain
Market Focus: German-speaking customers
About Otovo
Otovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at otovo.ai.
Role Overview
As a (Junior) Pre-Sales Specialist, you are the first point of contact for Otovo customers, guiding them through the first stage of their journey with us. You manage incoming leads, book appointments, support customers with documentation, and ensure smooth coordination between Sales, Service, and Operations teams, always delivering a professional, efficient, and customer-focused experience.
Key Responsibilities
Manage customer inquiries quickly and professionally across different channels
Present Otovo’s value proposition and book the most suitable service based on customer needs
Handle a high volume of inbound and outbound calls
Qualify customers according to Otovo’s internal criteria and processes
Support customers throughout the early stages of their journey with Otovo
Act as a link between customers and internal teams to ensure a smooth customer experience
Maintain accurate customer information and follow structured workflows and CRM processes
Requirements
Fluency in German at C1 level or higher; English proficiency required
Strong communication skills with a customer-focused mindset
Organized, proactive, and comfortable working in a fast-paced environment
Ability to follow structured processes while adapting to changes and new priorities
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Comfortable using CRM systems and standard office software
We Offer
Yearly Salary of 20.350€ + uncapped commissions
Corporate benefits, restaurant and transportation benefits
Private healthcare
Language classes
Hybrid work model
Up to 4 weeks remote work per year
Free fruit and beverages at the office
Opportunities to grow in an international, fast-growing company
Requirements
Benefits
Flexible Work Hours
Hybrid work model
Health Insurance
Private healthcare
Learning Budget
Language classes
Office snacks and drinks
Free fruit and beverages at the office
Otovo specializes in providing residential solar energy solutions across Europe, focusing on making the process of purchasing and installing solar systems simple and affordable for households. By leveraging advanced technology and a digital marketplace, we connect customers with trusted installers, facilitating a seamless transition to renewable energy.