Key Account Executive - Northern (Kedah & Perlis)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services
for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in
Singapore and have become the region's largest and fastest growing last-mile logistics company,
partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across
six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge
software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-
to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight
both the shippers and end customers. But we are just getting started! We have much room for
improvement and many ideas that will further shape the industry.
As an Account Management Executive, you will be tasked to monitor and improve the satisfaction of
our key accounts.You will serve as primary contact for assigned clients and liaison/communication
channel between internal departments to ensure delivery of optimal service, client satisfaction, and
retention.
Responsibilities

● Retain and grow the network of assigned accounts through achieving
partner’s needs and identifying opportunities
● Acquire new Ninja Point partner relationships with potential clients across
the assigned territory
● Assist accounts with operational issues
● Review and monitor performance of assigned accounts to adhere to QA
standards
● Establish and maintain partnership with assigned accounts through
anticipating their needs, providing solutioning and value-added services
● Lead commercial negotiation with accounts
● Keep track and record any emerging issues related to partners, Ninja Van and
clients, and assist to expedite to solve the issue accordingly.
● Resolve any issues and problems faced by customers and deal with
complaints to maintain trust

Requirements

● Customer oriented
● Commercial-driven mindset
● Good communication skills
● Problem solving skills
● Minimum bachelor in any relevant discipline

● Minimum 1 year of sales experience is preferred. Fresh grads are also
encouraged to apply