Key Account Manager

At Commify, we're not just a company - we're a globally connected team of innovators who love what we do. As a CPaaS leader with 25 years of groundbreaking experience, we're the force behind over 5 billion customer interactions each year, enabling businesses worldwide to connect via advanced channels like SMS, RCS, and complex mobile journeys.

Our culture is our core strength. Operating across the UK, EMEA, the USA, and Australia, we've fostered a truly diverse and connected environment, earning a consistent 4 out of 5 culture score in our employee engagement surveys. You'll join a vibrant team where your diverse experience makes a daily global impact.

We need talented people to grow a global company where everyone feels proud to belong, have a purpose and do their best to directly shape the digital future.

About The Role:

We are seeking a super-talented Key Account Manager to join our UK&I Sales Team. We are looking for a strategic, high-energy sales professional to champion and scale our highest-value enterprise accounts. This isn’t a passive relationship maintenance role. You will act as a trusted advisor to a small, elite portfolio of clients, deeply embedding our core communication channels and bespoke Professional Services solutions into their business models. You will own the strategic roadmap for these clients, driving massive organic growth while selectively hunting for new enterprise giants to add to your portfolio.

If you enjoy the thrill of high-stakes B2B sales, cross-border collaboration and seeing your strategic plans turn into multi million pound partnerships, we want to talk to you.

Key Responsibilities:

• Drive Strategic Growth: Take total ownership of the year-on-year revenue and profit margins for a dedicated portfolio of high-value Commify customers.
• Uncover Hidden Value: Move past basic order-taking. You will consultatively dive into your clients business challenges, pitching complex messaging solutions and custom software builds delivered by our Professional Services team.
• Master the C-Suite: Build authentic, long-term alliances at both the operational and executive levels (C-suite), transforming Commify from a tech vendor into an indispensable business partner.
• Expand the Portfolio: Use your commercial acumen to identify, hunt, and win select new enterprise clients that match our high-value profile.
• Collaborate: Orchestrate deals by working closely with our key stakeholders, aligning with Marketing to maximise account opportunities and partnering with Professional Services for flawless project delivery.
• Live Our Values: Bring Passion, Innovation, Ownership, and Integrity to the table every single day.

What You’ll Bring:

We are looking for an exceptional commercial professional who blends structured sales methodology with entrepreneurial drive.

Essential:

• Enterprise Sales Polish: Proven success in enterprise account management or high-value business development, with a track record of securing long-term, multi-year contracts.
• Value-Based Selling DNA: You don't sell on price, you sell on ROI. You excel at navigating complex, multi-stakeholder organisations to discover what clients truly value.
• Commercial Grit: Strong pipeline management, detailed forecasting skills and the agility to pivot tactics when priorities shift.
• People First: Exceptional communication and negotiation skills. You can command a room during a pitch and listen empathetically during a crisis.

Desirable:

• Experience selling B2B SaaS, telecom, or bespoke technology solutions.
• A love for data, with a strong working knowledge of Salesforce and Power-BI to track and optimise your sales cycles.
• Experience presenting polished, data-driven business reviews to executive audiences.

Core Competencies

• AI Literacy & Tool Fluency: Ability to navigate, evaluate, and adopt domain-specific AI tools (e.g. generative text/image tools, enterprise copilots, automated analytics) to streamline daily work.
• Workflows & Prompting: Skill in structuring clear inputs and contexts to extract accurate, high-value outputs from AI platforms, converting machine results into actionable business deliverables.
• Output Validation & Quality Control: Ability to critically evaluate AI-generated outputs for accuracy, hallucination, bias, relevance, and alignment with organisational standards before final execution.

Required Behaviours & Mindset

• Adaptive Curiosity: Actively seeks opportunities to learn new workplace approved tech, experimenting with AI capabilities to solve everyday operational friction.
• Data Responsibility & Ethical Awareness: Adheres strictly to company data privacy standards, AI Policy guardrails, ensuring sensitive customer, financial, or IP data is never entered into unvetted tools.
• Automation-First Thinking: Regularly identifies repetitive, low-value tasks within their workflow that can be automated or accelerated, redirecting time towards strategic execution.

What We Offer:

(Offerings vary by location, but we can guarantee competitive employee benefits)

• Competitive base salary + rewarding OTE (to be discussed during the initial screening call)
• Flexible working (remote or hybrid working options avaliable, from the UK)
• Generous paid leave
• Enhance family leave 
• Birthday day off
• Mental Health Support through our Wellbeing partner, Calm
• Wellbeing leave and a Mental Health First Aider program
• Giving back days to help support causes close to your heart
• Unlimited professional & personal learning
• Total Rewards, including retirement planning, healthcare and life assurance 

• And did we mention our epic team socials? We know how to celebrate in style!