Key Account Manager (Cross Border)

As a Key Account Manager, you will be responsible for managing a defined portfolio of major customers on a country level and positively contribute to expanding business relations with existing customers. We are looking for an experienced individual who is able to effectively build positive long-term relationships with our customers across Malaysia through proactive consultation, education and support, ultimately maximising sales revenue and upholding the highest standards of customer service.

As part of your scope, you will be managing a team of a number of Key Account Executives and will be responsible for building their capabilities to achieve team targets for the Key Accounts Team.

Responsibilities:-

1. Management & Development of Defined Portfolio

• Conceptualise and implement key account management strategy in collaboration with key internal stakeholders that are in line with department objectives and targets
• Consistently build and maintain a professional, trustworthy and respectful relationship with the key stakeholders in defined portfolio of customers
• Provide and derive insights from periodical revenue and activity reporting to identify new trends and opportunities
• Formulate new initiatives that enables the key accounts team to gain new business and maximise growth within existing customer base so that team sales results are achieved

2. Business Partnering

• Partner closely with key stakeholders (internal and external) to drive cross-functional support, engagement and advocacy for the success of the team

3. People Management

• Develop a high performance service culture within the key accounts team.
• Manage and coordinate the national sales activities of a group of key accounts in order to retain and develop their revenue contribution.
• Develop KPIs with team members and monitor individual performance.
• Identify training needs and opportunities to develop a highly skilled functional department.
• Build out training programs and materials to educate and train the key accounts team on how to manage key accounts and drive performance

4. Process Improvement

• Lead and drive additional process improvement projects for the team to optimise output and results

Requirements

• 5 to 7 years of experience in sales, preferably in the cross border transportation or service industry. A progressive and proven track record of sales success.
• Prior experience in building and leading a sales team.
• Prior experience in major account handling.
• Excellent verbal and communication skills.
• Able to produce and deliver quality presentations on a regular basis to key stakeholders
• Thrives in a fast-paced environment
• Resourceful and adaptable in an ambiguous and new space