Key Account Manager (human)
TLDR
Own and manage strategic enterprise relationships, drive renewals and growth, and collaborate across teams to boost customer value and position NEURA Robotics as a global robotics leader.
linkYour Mission & Challenge
Own and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently drive renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Play a key role in helping establish NEURA Robotics as a leading global robotics company
What We're Looking For
4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries
Proven experience managing and growing strategic customer accounts
Experience driving renewals, upselling, and account expansion initiatives
Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking
Strong stakeholder management skills with the ability to engage senior decision-makers
Excellent cross-functional collaboration and project management capabilities
Experience working with customer health frameworks and structured account management methodologies
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with the ability to identify and execute revenue growth opportunities
Ownership mentality and a proactive, customer-centric approach
Neura Robotics builds advanced human-robot systems that ensure safe and compliant collaboration between people and machines. Targeting industries that require efficient and reliable robotic solutions, we integrate cutting-edge software and hardware capabilities to adapt to ever-changing market demands while maintaining the highest standards of safety and performance.
- Founded
- Founded 2019
- Employees
- 201-500 employees
- Industry
- industrial automation
- Funding stage
- Series B
- Total raised
- $200M raised