Neura Robotics
Neura Robotics

Key Account Manager (human)

TLDR

Own and manage strategic enterprise relationships, drive renewals and growth, and collaborate across teams to boost customer value and position NEURA Robotics as a global robotics leader.

linkYour Mission & Challenge

  • Own and manage strategic relationships with our most important enterprise customers

  • Serve as the primary point of contact for executive stakeholders at the C-level and VP level

  • Independently drive renewal, upsell, and account expansion initiatives

  • Develop and grow customer relationships through a structured, long-term account strategy

  • Identify opportunities to increase customer value, adoption, and revenue growth

  • Collaborate closely with Pre-Sales, Product, and Customer Support teams to ensure customer success

  • Drive customer satisfaction, retention, and long-term partnership success

  • Analyze customer needs and develop tailored growth and success strategies

  • Take ownership of Net Revenue Retention (NRR) and portfolio growth targets

  • Play a key role in helping establish NEURA Robotics as a leading global robotics company

What We're Looking For

  • 4+ years of experience in customer-facing roles within technology, SaaS, robotics, automation, or related industries

  • Proven experience managing and growing strategic customer accounts

  • Experience driving renewals, upselling, and account expansion initiatives

  • Familiarity with customer success metrics such as Net Revenue Retention (NRR), customer health scores, and adoption tracking

  • Strong stakeholder management skills with the ability to engage senior decision-makers

  • Excellent cross-functional collaboration and project management capabilities

  • Experience working with customer health frameworks and structured account management methodologies

  • Data-driven approach to portfolio management and customer growth strategies

  • Strong commercial mindset with the ability to identify and execute revenue growth opportunities

  • Ownership mentality and a proactive, customer-centric approach

Neura Robotics builds advanced human-robot systems that ensure safe and compliant collaboration between people and machines. Targeting industries that require efficient and reliable robotic solutions, we integrate cutting-edge software and hardware capabilities to adapt to ever-changing market demands while maintaining the highest standards of safety and performance.

Founded
Founded 2019
Employees
201-500 employees
Industry
industrial automation
Funding stage
Series B
Total raised
$200M raised
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