Key Account Manager - On Site

Account Management 

• Manage a portfolio of key telecom operator accounts and strategic partners in Egypt. 

• Build and maintain strong relationships with decision-makers and operational teams. 

• Act as the primary point of contact for assigned accounts. 

• Ensure a high level of customer satisfaction and long-term partnership development. 

Business Growth 

• Identify opportunities to increase revenues within existing accounts. 

• Develop and implement account growth plans aligned with business objectives. 

• Promote new Digital Virgo products and services to existing partners. 

• Negotiate commercial conditions and support contract renewals and amendments. 

Project Management 

• Coordinate the launch of new services with internal and external stakeholders. 

• Work closely with Product, Marketing, Technical, Finance and Operations teams to ensure successful implementation. 

• Monitor project timelines and ensure timely execution. 

Performance Monitoring 

• Monitor business performance through regular analysis of key KPIs. 

• Review revenue trends, subscription performance, conversion rates and customer engagement. 

• Recommend optimization actions to improve business performance. 

• Prepare monthly business reviews and performance reports. 

Market & Partner Development 

• Stay informed about telecom, mobile payment and digital service market trends. 

• Identify new opportunities within existing partnerships. 

• Support the Regional Director in defining account development strategies. 

Qualifications 

• Bachelor's degree in Business Administration, Marketing, Telecommunications or a related field. 

• Minimum 4–6 years of experience in Key Account Management, Account Management or Business Development. 

• Experience within Telecommunications, Mobile Payments, Fintech or Digital Services. 

• Experience working with Mobile Network Operators (Vodafone Egypt, Orange Egypt, e& Egypt or WE) is highly preferred. 

• Strong commercial awareness and negotiation skills. 

• Excellent communication and stakeholder management skills. 

• Fluent in English and Arabic. 

Technical Skills 

• Strong knowledge of the telecom ecosystem. 

• Understanding of Direct Carrier Billing (DCB), Mobile Payments or Value Added Services (VAS) is a strong advantage. 

• Good analytical skills with the ability to interpret business performance data. 

• Proficiency in Microsoft Excel and PowerPoint. 

• Experience with CRM tools is a plus.