Key Account Manager - Operation/PM

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

What you will do:

• Be an expert on company platform and services
• Developing a solid and trusting relationship between key accounts and company
• Managing relationship with key accounts by continuously proposing solutions that meet their objectives
• Managing communication between key accounts and internal team
• Working closely with operations team to monitor performance to meet key account performance objectives through      cross-functional efforts
• Analysing key accounts performance to identify the problem to develop initiatives and propose practical solution to      operations team to achieve the key account’s objectives
• Planning and presenting reports on account progress, goals, and initiatives to internal and external stakeholders

What you will need:

• Excellent interpersonal skills with aptitude in building relationships with professionals of all organizational levels
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Ability in problem solving and negotiation
• Experience managing stakeholders in a startup or logistic company will be advantageous
• Able to analyse data and translate results into better solutions
• Adaptability, curiosity, and energetic attitude
• Able to multitask, prioritize, and manage time efficiently
• Excellent in Ms. Excel and Ms. PowerPoint