Key Account Manager (Payments/B2B)

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

Role Summary

We are looking for a commercially driven and strategic Key Account Manager to join our Singapore team. In this role, you will own and grow a portfolio of high-value business accounts, with a strong focus on increasing payment volume, revenue and contribution margin while retaining and strengthening long-term client relationships.

You will act as a trusted commercial advisor to our clients, understanding their business needs and identifying opportunities to increase their usage of CardUp's solutions across different payment use cases. You will also identify new business opportunities through referrals, cross-selling and strategic account development.

The ideal candidate is highly commercial, data-driven and comfortable engaging senior decision-makers. You should be equally confident in managing existing relationships, negotiating commercial outcomes and proactively creating opportunities for portfolio growth.

What You’ll Do

Grow & Expand Accounts

• Own and grow a portfolio of high-value commercial accounts.
• Develop account plans to increase payment volume, revenue and contribution margin.
• Identify opportunities to increase customers' share of wallet across CardUp's payment solutions.
• Identify under-utilised accounts and develop strategies to increase usage and payment volume.
• Drive cross-sell opportunities across CardUp Make, CardUp Collect and relevant partner solutions.

Build Strategic Relationships

• Build strong, trusted relationships with senior decision-makers and key stakeholders.
• Understand customers' business models, payment flows, cash flow requirements and commercial priorities.
• Act as a trusted commercial advisor and proactively recommend solutions that create value for customers.
• Lead commercial discussions, negotiations and objection handling.

Drive Retention & Portfolio Health

• Monitor account performance and proactively identify risks of declining usage or churn.
• Develop recovery and reactivation plans for declining or inactive accounts.
• Identify opportunities to replace lost payment volume and protect revenue.
• Conduct regular portfolio reviews and take proactive action to improve account performance.

Create New Opportunities

• Identify new business opportunities within existing accounts, through referrals and strategic networks.
• Manage opportunities from discovery and qualification through negotiation, onboarding and activation.
• Partner with Sales and Partnerships teams on larger or more complex opportunities.

Use Data to Drive Commercial Decisions

• Analyse account performance, payment volume and profitability to identify growth opportunities.
• Make commercially sound recommendations around pricing, promotions and account strategy.
• Maintain accurate pipeline, forecasting and CRM records.
• Share customer and market insights with internal teams to improve our products and go-to-market strategy.

Requirements

What We’re Looking For

• 4–7 years of experience in account management, business development or sales, preferably in payments, fintech, banking, financial services or B2B technology.
• Proven track record of managing and growing a high-value commercial portfolio.
• Strong commercial mindset with experience delivering against revenue, sales or volume targets.
• Experience working with SME, mid-market or enterprise customers.
• Strong understanding of B2B payments, corporate finance, cash flow or related financial solutions is a plus.
• Excellent communication, negotiation and objection-handling skills.
• Comfortable engaging with senior stakeholders, including business owners, Finance Directors and CFOs.
• Strong analytical skills and the ability to turn account data into clear commercial actions.
• Highly proactive, resilient and results-oriented.
• Strong ownership mindset—you identify problems and opportunities and take action rather than waiting to be told.
• Comfortable working in a fast-paced, high-growth environment.

What Success Looks Like

In this role, success means:

• Growing GTV, revenue and contribution margin across your portfolio.
• Increasing customer usage and share of wallet.
• Retaining and deepening relationships with key accounts.
• Reactivating declining or inactive customers.
• Converting cross-sell and new business opportunities.
• Proactively managing portfolio risks and minimising churn.
• Building strong relationships with senior decision-makers.
• Consistently delivering against commercial targets.

Why Join CardUp?

You will have the opportunity to work at the intersection of fintech, payments and B2B commerce, managing strategic customers and directly contributing to CardUp's growth in Singapore.

If you are someone who enjoys owning a number, building senior relationships, solving customer problems and creating commercial opportunities, we'd love to hear from you.

Benefits

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories .