Key Merchant Executive

About Ninja Van

Ninja Van is on a mission to dominate e-commerce logistics in Southeast Asia. We are one of the fastest growing startups in the region - founded in mid-2014, we have already won over 6,000 merchants and deliver more than 2 million parcels a month across six countries. In Jan 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.

At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

As a Key Merchant Executive, you will be tasked to acquire new key merchants and improve the satisfaction of our existing ones. You will serve as primary contact for assigned clients and be the communication channel between internal departments to ensure delivery of optimal service, client satisfaction, and retention.

RESPONSIBILITIES:

• Acquire key e-commerce merchants
• Onboarding and successful conversion of prospects
• Prepares reports by collecting, analyzing, and summarizing information
• Maintaining relationships with merchants by providing information and guidance
• Managing and monitoring of key merchants’ performance
• Responsible for tracking of goods en-route to their destination ensuring any problems that may arise are resolved to avoid delays
• Collaborate actively with internal teams to ensure client’s needs and expectations are managed

REQUIREMENTS:

• 1-year working experience in the related field is a plus but fresh graduates are encouraged to apply
• Self-starter with good initiative and persistence to see us through this challenge
• Goal driven and results oriented
• Ability to maintain strong working relationships with clients
• Excellent communication, presentation and negotiation skills
• Able to work in a fast-paced environment, manage multiple clients at a time with tact and professionalism
• Proficiency in Microsoft Office (excel & power point)