L1 Engineer
TLDR
Monitor services, troubleshoot OS, applications, interfaces, and databases, and coordinate vendors while meeting strict SLAs around the clock.
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
efficiently to maintain high service standards. This position is critical to maintaining high service
standards and operational efficiency.
How you will create impact:
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.
Essential qualifications:
- Fresher
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
- Basic knowledge or working on windows and unix platforms.
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.
Why TerraPay:
TerraPay is a global money movement player on a
mission to build a borderless financial world. We
believe payments should be instant, reliable,
transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we
are a leading payments partner for banks, mobile
wallets, money transfer operators, merchants, and
financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
Fintech 100 and the 2024 Financial Times 1000 lists.
Benefits
Other Benefit
TerraPay is a twice-certified Great Place to Work
At TerraPay, we believe payments should be borderless, seamless, and compliant above all. Registered and regulated across 30 global markets, we are a leading payments partner for banks, mobile wallets, money transfer operators, merchants, and financial institutions. Headquartered in the United Kingdom, TerraPay believes that the smallest payment deserves a borderless journey as safe as the largest. The group has been building an ever-expanding payments highway that empowers businesses to create transparent customer experiences with an uninterrupted, secure, and real-time global passage for every payment, however small or large. Registered and regulated across 29 global markets, TerraPay is one of the leading global partners to banks, mobile wallets, money transfer operators, merchants, and financial institutions, creating a more expansive and inclusive international financial ecosystem. With access to an extensive network of 7.5Bn+ bank accounts, 2.1Bn+ mobile wallets, across 121 receive countries and 212 send countries, TerraPay enables its partners to become beacons of the promise of global financial inclusion.Our mission revolves around YOU. We are dedicated to providing a dynamic and inclusive environment that fosters your professional growth and personal development. Our commitment is to empower you with meaningful opportunities, cutting-edge experiences, and a culture that thrives on innovation and collaboration. Join us on a mission where your skills, aspirations, and passions are not just recognized but celebrated. At TerraPay, your success is our mission.