L1 Support Engineer
TLDR
Provide enterprise-level technical support across phone, web, email, and chat for a DevOps-focused SaaS platform.
AutoRABIT Profile
AutoRABIT is the leader in DevOps and CI/CD for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’ s highly scalable framework covers the entire DevOps cycle, which makes it the favorite platform for companies, especially large ones who require industrial strength and robustness in their deployment environment. AutoRABIT increases the productivity and the velocity of developers which makes it a critical tool for development teams, especially large ones with complex applications. AutoRABIT recently received some institutional funding and is well-positioned for growth. The company is in San Ramon, CA location.
Job Role:
We are looking for a bright Support Engineer to provide enterprise-level technical support to our customers. This technician will provide support via phone, web, email, chat, and other channels as required. A background in engineering or IT support is required.
Responsibilities
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of the knowledge base, tech notes, and articles
- Flexible for rotational shifts for a 24x7 Support (including National Holidays & Weekends).
Requirements
- BS degree in Information Technology, Computer Science or equivalent
- Experience 2 to 3 Years.
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Good/Strong experience in Salesforce.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills
Profile Summary
Employment Type: Full Time
Eligibility: B.Tech/B.E, M.Tech, MCA, MS/M.Sc.(Computer Science)
Role: L1 Support Engineer
Experience: 2-4 Years
Location: Hyderabad, India
AutoRABIT is a leader in DevOps and CI/CD solutions designed specifically for SaaS platforms like Salesforce. With its innovative metadata-aware features, it streamlines Release Management, Version Control, and Backup & Recovery, enabling large development teams to enhance their productivity and maintain robust deployment environments. AutoRABIT's scalable framework addresses the entire DevOps cycle, making it an essential tool for enterprises managing complex applications.