Augment CXM
Augment CXM

Lead Product Designer

TLDR

Drive an AI-powered product experience by researching user needs, prototyping UX with NLP, shaping the roadmap with executives, and leading a growing design team.

  • Conduct user interviews and generative research to determine needs of existing clients and identify gaps in the market

  • Prototype and iterate challenging UX paradigms that incorporate AI technologies based on user research data

  • Collaborate with executive team in defining the product roadmap of features to grow the business

  • Design conversational information architectures for various industry verticals

  • Lead, mentor, grow our current and future product team

  • Work with high-quality, rich datasets from Fortune 500s to drive insights for our customers

  • Extensive experience leading design efforts for early stage startups (series A, seed or concept phase)

  • Extremely strong grasp of UX fundamentals/tools and processes

  • Strong knowledge and experience designing information architectures

  • Experience designing and optimizing analytics dashboards or data based products

  • Experience managing and designing products in the customer relationship management industry

  • Experience designing/building/working with NLP, AI or ML based products

  • Familiarity with sketch, zeplin, adobe creative suite or other similar UX design programs

  • Experience building or leveraging design component libraries

  • A comprehensive portfolio of UX design work to be incorporated into the application process

  • Experience designing information architectures, specifically around how to create data mappings to reduce cognitive load

Perks:

  • Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.

  • HSA savings options and a 401k program help employees plan for the future. And an unlimited vacation policy keeps everyone fresh. 

  • A nimble, energetic  person team with an open and collaborative culture. We also get together occasionally for video game nights, happy hours, movies, bowling, ping pong, and our favorite all-you-can-eat Brazilian restaurant (and still find ways to have fun even when working remote).

 

Augment is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

Benefits

Health Insurance

Employee Wellness and Wellbeing is a top priority at Augment. Team members are provided a comprehensive health benefits package with medical, dental, and vision plans to meet their specific requirements.

all-you-can-eat Brazilian restaurant

Paid Time Off

unlimited vacation policy

Wellness Stipend

HSA savings options

Augment CXM is pioneering a new category of customer experience management software, utilizing a patented semantic neural network to enhance communications between brands and customers. Our innovative tools are already deployed by major brands like Samsung and Dyson, providing significant improvements in agent efficiency, sales conversion, and customer satisfaction.

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