Lalamove

Manager, Platform Growth and Operations

Hong Kong

Full-Time

On-site

TLDR

Lead a growth-focused platform operations team to expand the online marketplace and enhance user and driver experience.

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions and action to maximize the marketplace transactions with a healthy service level for users. We are looking for Manager, Platform Growth and Operations who will lead the team to grow the online platform / marketplace while ensuring good user experience through various business initiatives and online platform tactics for both users and drivers, while also driving the product capability enhancement needs and priorities and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you'll do

Lead and guide the team on reviewing market performance and driving various initiatives to grow the online platform business across all markets, by combining data insights and local market intelligence. Areas include (but not limited to) initiatives to sustain and grow user and driver retention and activeness (e.g. incentives, tactical pricing changes, order allocation), grow the product offerings on the platform.

Establish frameworks, processes and workflows to facilitate better decision making and enhance operational efficiency, through combination of data analysis, market intelligence collection and collaboration with other Functional Departments and city teams.

Drive marketplace product and capability enhancements through defining and articulating the business requirements and ensure a smooth end-to-end feature rollout at city level.

Collaborate closely with other Functional Departments on cross-functional initiatives. Support adhoc projects as required.

Prepare the online platform budget for all markets, and maximise the effectiveness and ROI of implemented campaigns and initiatives.

Mentor and guide the team to bring the most out of them and support their personal and career development.

What you'll need

5+ years of experience in operations with frequent use of analytics or data. Relevant experience in a high growth start-up environment or online marketplace / platform preferred but not a must.

2+ years of experience managing a team.

Strong business acumen and ability to make tradeoff with clear business objectives in mind.

Previous experience working with, analyzing, and presenting findings from large data sets

Proven track record of effective stakeholder and project management

Ability to work effectively with cross-cultural and functional teams

Strong verbal and written communication skills with fluent proficiency in written and spoken English

Occasional travel is required

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.

This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

Lalamove

Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.

Founded: Founded 2013
Employees: 51-200 employees
Industry: Internet Software & Services
Total raised: $32M raised

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Manager