Manager, Sales Operations

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring a Manager, Sales Operations to lead cross-functional initiatives to optimize sales processes, systems, and tools, ensuring seamless execution and data-driven decision-making. The ideal candidate will improve lead management, enhance conversion rates, and enable the sales team to perform at a higher level through strategic planning, operational excellence, and performance insights.

• Execute and continuously optimize the existing sales process playbook.
• Analyze sales performance data and generate actionable insights to improve conversion and velocity.
• Design and maintain dashboards and reports to track KPIs, process health, and team productivity.
• Identify and implement automation opportunities and system enhancements across the Zoho CRM and related tools.
• Lead training and enablement efforts to ensure adoption of tools, reports, and processes.
• Partner with sales, brand, growth, and operations teams to streamline workflows and remove bottlenecks.
• Implement controls and validation processes to ensure compliance and data accuracy across systems.

Requirements

• 5–7 years of progressive experience in Sales Operations, with a strong track record of optimizing and executing sales ops playbooks in B2B environments.
• Strong working knowledge of Zoho CRM (or a similar CRM platform).
• Experience in a high-volume, lower average deal-size commercial setting.
• Self-starter with strong project management skills; able to prioritize multiple initiatives and drive outcomes across stakeholders.
• Influential communicator with a data-driven approach to decision-making and stakeholder engagement.

Benefits

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Remote-First Environment
  Work from anywhere while staying connected to a vibrant, collaborative team.
• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Unlimited Leave
  Take the time you need when you need it—no limits, no questions.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.