MassChallenge HQ - Global Operations Project Manager

MassChallenge – Global Operations Project Manager

MassChallenge Inc. is the most startup-friendly accelerator on the planet. We are U.S.-based, with programs in Boston, London, Lausanne, Jerusalem and Mexico City. We expect to expand to at least seven additional cities by 2020. We are seeking an entrepreneurial Operations Manager to support this growth.

The successful candidate has the ability to quickly grasp complex processes and concepts, is highly organized and has excellent communication skills.

The ideal candidate is comfortable working in a high growth, rapidly changing organization and has the global awareness and passion for results to drive that. The candidate will thrive off the mission-driven startup environment and bring a bias toward action, a willingness to roll up his or her sleeves, and the conviction to learn by doing. This person should demonstrate passion for global startup ecosystems.

KEY RESPONSIBILITIES

• Global Judging: You will manage the myriad of tasks (planning, coordination, logistics) associated with global online and in-person judging rounds, working closely with our Programs’ local Operations Managers and the Global Operations team.
• Global Curriculum: You will – in close collaboration with the Programming Directors – compile a global curriculum standard and ensure quality and consistency of content across all our Programs.
• Documentation and Training: You will – together with our HR team – implement and maintain a training platform, work with all internal stakeholders on documentation requirements, and create easy-to-understand tutorials on a variety of topics (how-to guides, cheat sheets, screencasts, photos, videos etc.).
• Account Manager Support: You will provide ongoing operational support to the Global Operations team, providing guidance and resources needed to execute on key activities. 

ADDITIONAL RESPONSIBILITIES:

• Grow Global Engagement: With support of the Global Operations team, promote collaboration efforts across global functional teams and growth of global “centers of excellence” to drive quality and consistency in MassChallenge’s key activity areas.
• Resource Needs Identification: Identify gaps in current global operations and areas for improvement, to determine and analyze the biggest needs and provide recommendations for high-leverage positive impact.

POSITION REQUIREMENTS:

• Ideally 2-3 years of experience in a startup, strategy/management consulting, or innovative business in an operations role.
• BS Degree (or equivalent) ideally in Social Sciences, Business, Marketing or Information Technology
• Global business interest and cultural awareness.
• Exceptional interpersonal, written, and oral communication, and customer relationship-building skills, across multiple levels of management.
• Extremely organized with a high attention to detail and very strong ability to prioritize and manage time well.
• Foreign language skills are a plus.
• Passion for helping startups and a deep connection and interest in the global entrepreneurial community.
• All applicants must be legally authorized to work in the United States of America

DESIRED TECHNICAL AND ANALYTICAL SKILLS:

• Working experience in creating (or writing) documentation
• Ideally advanced knowledge and experience with Microsoft Office
• Proficiency in Survey Software and Salesforce
• Advanced level of technical experience with Google Apps and Microsoft Office 365

HOW TO APPLY

Draft a one-page cover letter in which you tell us about yourself by answering the following three questions:

1. Why Startups: Tell us why you want to work with startups, and why at MassChallenge in particular

2. Why You: Detail why you are a perfect match for this particular job

3. Compensation Requirements: Please tell us your salary expectations. We regret that we cannot consider any candidate who does not provide specific salary requirements.

Please be sure that your cover letter is no longer than a single page. Finally, when you send us your LinkedIn profile, please do NOT cut and paste the URL from your browser’s address bar. Rather, please provide the shorter URL that LinkedIn provides, which includes your name.