Measurement and ROI Strategic Lead

 About Bazaarvoice   At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.   The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.   Our brand promise : closing the gap between brands and consumers.   Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.   It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Principal Account Manager, Measurement & ROI Strategy is a high-impact, client-facing role situated within the Account Management organization. Acting as a critical bridge between data infrastructure and commercial strategy.    This role is designed for a strategic translator who can stand in front of executive-level clients to command a room, while possessing the deep technical acumen to independently extract data and architect measurement frameworks. Positioned at the intersection of product capability and commercial execution, the individual will collaborate with Product Engineering to define data requirements, partner with Product Marketing to benchmark methodologies, and ultimately deliver compelling, data-driven ROI narratives that protect and expand bookings and What You'll Do:

• Co-create comprehensive business plans with strategic partners, aligning data-driven insights with their revenue, growth, and operational goals.

• Serve as the trusted, executive-level point of contact for top enterprise accounts. Elevate everyday conversations from tactical campaign delivery to high-impact business outcomes.

• Co-lead Executive Business Reviews and strategic planning sessions, developing compelling narratives that connect program outcomes to the partner's broader goals.

• Independently pull, aggregate, and validate disparate datasets from internal databases.

• Measure the direct financial and brand ROI of sampling and creator campaigns.

• Act as the internal architect for how we measure success. Master our proprietary ROI frameworks while proactively partnering with product marketing on competitor methodologies, A/B testing models, and market trends to ensure our tracking infrastructure remains best-in-class.

• Design and monitor rigorous client success metrics, usage trackers, and data scorecards to track performance against shared partnership goals.

• Partner closely with Sales and Account Management leadership on account planning, whitespace identification, and deal shaping to drive renewal/rebuy strategy.

• Serve as the primary insights stakeholder to Product and Engineering teams. Translate complex partner reporting needs into precise technical requirements and specifications to automate and scale our data pipelines and internal ROI dashboards.

• Package complex data into clear, concise, and visually compelling presentations/dashboards to be shared directly with clients

• Participate in strategic client meetings to present data findings, answer technical methodologies questions, and demonstrate product value.

What You'll Bring

Deep understanding of market research, consumer trends, and brand marketing

Deep analytical expertise with experience in gathering and interpreting data from numerous resources.

Very proficient with Excel, Powerpoint, Google Analytics, Postico, and Amazon Web Services

Superior organizational skills and attention to detail

Strong and effective communication, both written and verbal, with excellent presentation skills.

Experience with Database reporting and data visualization tools.

Excellent teamwork and interpersonal skills with a proven record of building strong relationships with key stakeholders.

Demonstrated thought-leadership with proven ability to influence strategies and achieve goals.

Desire to work in a fast-paced, ever-changing and sometimes ambiguous environment.

Must be driven, resourceful, curious, and a fast learner.

Ability to translate raw datasets into clean, digestible charts and scorecards.

Translating technical metrics (e.g., click-through rates, sentiment, impressions) into business value/revenue outcomes for the client.

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Why join Bazaarvoice?

Customer is key

We see our own success through our customers’ outcomes.  

We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust

We believe in the power of authentic feedback because it’s in our DNA. 

We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance

Our energy is contagious, because we hire for passion, drive & curiosity. 

We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation

We seek to innovate as we are not content with the status quo. 

We embrace agility and experimentation as an advantage.

Stronger Together

We bring our whole selves to the mission and find value in diverse perspectives. 

We champion what’s best for Bazaarvoice before individuals or teams.  

As a stronger company we build a stronger community.

Want to see our culture in action? Explore our global Linkedin Life Page, Life at Bazaarvoice to see the bigger picture, or visit our North America Life Page to meet our regional teams and see what life is like in our local offices.  

Commitment to diversity and inclusion

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

As part of our final selection process, the successful candidate will be required to undergo a routine pre-employment background check. This process is strictly conditional upon your prior written consent.