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Flow Life
Flow Life

Member & Community Experience Associate

Miami, Florida, U.S.
Full-Time
On-site
This job is no longer available and isn't accepting applications.

TLDR

Manage guest arrivals, access, moves, packages, and amenity reservations while keeping the lobby secure and organized.

About the Company

At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home.

Our mission is oneness:  prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place.

About the Role

The Member & Community Experience Associate is the first person neighbors, guests, and visitors
encounter — and the tone they set lasts. This isn't a front desk job in the conventional sense. It's an
operations role that happens at the front of the building: checking people in, resolving problems,
managing access, handling packages, supporting moves, and keeping the lobby as a physical
expression of what Flow believes a home should feel like.

What You'll Do:

Arrival & Welcome

  • Check in guests, prospective neighbors on tours, and vendors. You are the first point of
    contact for everyone who comes through the door.
  • Check in hotel guests at properties where Flow offers hotel stays.
  • Issue and deactivate vendor fobs as needed to maintain building security.

    • Neighbor & Guest Support

  • Receive and work neighbor, guest, and vendor requests and complaints through Zendesk,
    Flow's support ticketing platform, and follow each one through to resolution.
  • Handle escalations directly when you can. Know when to bring in the Director.
  • Represent Flow's tone in every interaction — how you communicate in person and in writing is
    how Flow communicates.


    • Move Management & Access

  • Walk new neighbors through their welcome packet and issue keys at move-in. This is where
    the experience they chose begins.
  • Support move-outs and internal transfers.
  • Manage elevator reservations in service mode: coordinate the schedule, lock and unlock the
    elevator, and walk neighbors through how to use it
    Amenities & Events
  • Handle amenity reservations: confirm availability, process bookings, and know the policies
    and fees for each space
  • Support events — setup and check-in — without leaving the front desk unattended
    Lobby & Property Standards
  • Keep the lobby secure, organized, and consistent with Flow brand standards
  • Update property signage as programming changes: elevator frames, display boards, event
    flyers


    • Packages & Deliveries

  • Sort and log packages from couriers in the package room, and notify neighbors when
    deliveries arrive
  • Conduct regular locker audits to locate missing or misplaced packages
    Shift Operations
  • Prepare shift handoff notes that give the next person a real picture: what happened, what to
    watch, what needs action.
  • Handle cash accurately.
  • Navigate building platforms without friction and learn new tools as they're introduced.

    • What You'll Bring:

  • You've worked in a customer-facing environment — hospitality, residential, retail, or service —
    and you know how to handle what walks through the door.
  • You write clearly and communicate warmly, and you carry the same tone in a Zendesk ticket
    as in a lobby conversation.
  • You're comfortable with Zendesk or a comparable platform and can work within property
    management and revenue management software without needing to be walked through it
    every time.
  • You handle cash accurately.
  • You stay composed when things escalate, and you know the difference between de-escalating
    and avoiding.
  • Nothing falls through on your watch — package logs, signage updates, handoff notes — you
    treat the details like they matter, because they do
  • Applicants must be 18 years of age or older

    • Benefits

    We take care of our people so they can do their best work. 

    • Health and Wellness  Comprehensive medical, dental, vision, disability, and life insurance and parental leave benefits. On-staff doctor, free therapy through SpringHealth, acupuncture, an Employee Assistance Program, and other wellness offerings.
    • Time Off  PTO and paid holidays.
    • Financial  401(k) retirement plan, healthcare and dependent care FSAs, HSA-compatible plan options with annual employer HSA funding and pre-tax commuter benefits.
    • Life at Flow  Weekly catered lunches, wellness classes and employee discounts on Flow hotel stays, grocer products, and merch.

    Flow is proud to be an equal opportunity workplace and hires regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity and/or expression, pregnancy, Veteran status any other characteristic protected by federal, state or local law. In addition, we provide reasonable accommodation for qualified individuals with disabilities.

    Benefits

    Equity Compensation

    401(k) retirement plan

    Flexible Work Hours

    pre-tax commuter benefits.

    Free Meals & Snacks

    Weekly catered lunches

    Health Insurance

    HSA-compatible plan options with annual employer HSA funding

    employee discounts

    employee discounts on Flow hotel stays, grocer products, and merch.

    Paid Time Off

    PTO and paid holidays.

    Wellness Stipend

    wellness classes

    Flow Life
    Flow Life

    Flow Life is more than a real estate company; it's a comprehensive platform that integrates technology and operations to enhance living experiences across condominiums, hotels, and office spaces. Tailored for individuals and communities seeking flexibility and connection, Flow creates vibrant, human-centered environments where work, life, and creativity seamlessly blend, fostering real community and connection.

    Founded
    Founded 2022
    Employees
    201-500 employees
    Industry
    real estate
    Funding stage
    Series B
    Total raised
    $450M raised
    E-commerce Mobile Apps Real Estate
    View company profile
    Associate
    No longer accepting applications

    This job is no longer available