Merchant Success Associate
TLDR
Build merchant programs through automations and playbooks, drive subscription best practices, and test features and documentation to drive adoption.
We are seeking a highly motivated and customer-focused individual to join our team as a Merchant Success Associate. In this role, you will play a crucial part in ensuring the growth and success of our merchants. Working alongside our Merchant Success Managers you will:
-Help build programs for managing large numbers of merchants through automations and playbooks
-Help drive success through proactive outreach to merchants for consultation and mentoring on subscription best practices
-Help drive contract renewals
-Assist in ongoing quality assurance and testing of new features and documentation to drive merchant adoption
-Assist in accounting and collections as required.
Experience with Shopify is required, however this role is perfect for someone looking to get started with success and enterprise success experience is not required. All you need is a passion for delivering exceptional customer service and an eagerness to go above and beyond to ensure merchant success. Joining our team as a Merchant Success Associate offers an exciting opportunity to contribute directly to the growth of our company while working closely with a dynamic group of professionals. If you are driven, customer-focused, and eager to make a meaningful impact, we would love to hear from you.
Benefits
Remote-Friendly
Fully remote role
Skio builds subscription solutions specifically for Shopify brands, enabling them to seamlessly offer recurring purchases and boost customer loyalty. With a strong engineering culture, the company prioritizes innovation and results, having achieved over $28M in annual recurring revenue. Our platform stands out by fostering growth for e-commerce businesses looking to enhance their subscription offerings.