Startup Jobs
Post a Job
Oxylabs.io
Oxylabs.io

Mid-Senior Account Manager

Vilnius, Lithuania
Full-Time
Hybrid
€2.400 – €3.800 per month

TLDR

Manage B2B relationships, expand accounts, advocate for the product, and coordinate cross-functional teams to resolve client issues.

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. 

What’s in store for you:

Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Join a fast-growing tech startup Webshare and become a member of newly developing Account Management team. By joining us, you will directly impact the company's success by helping our customers, handling cross-functional team communications and growing together with the us. We promise to provide you with personal career development opportunities and that we will create a successful product altogether.

In this role, you’ll:

  • Manage customer relationships: day-to-day communication B2B customers to ensure general satisfaction - customer retention.
  • Identify long term account objectives by creating great customer experience.
  • Successfully achieve revenue orientated targets by identifying upsell & cross-sell opportunities.
  • Generate new ideas for value-creating activities with the customers: new campaigns, feedback collection ways, etc.
  • Be the main product advocate and independently navigate specific technical topics in communication with our customers.
  • Leverage and coordinate internal stakeholders to efficiently resolve client issues.
  • Keep up to date and supervise CRM data - status, opportunities, tasks, conversions, enrichment.
  • Manage agreements, renewals and attrition risk: ensure proactive attrition management by identifying at-risk accounts and developing detailed action plans.

    • Your skills & experience:

  • At least 2 years of experience in leading customer engagements with a demonstrated ability to deliver positive results for customers.
  • Ability to deliver positive results for customers by understanding business/personal needs and building strong relationships - being a customer advocate.
  • Analytical skills and ability to identify account expansion opportunities.
  • Relationships management and problem-solving skills.
  • Negotiation & Objection handling skills.
  • Excellence in written and verbal English communication skills.

    • Nice to have:

  • Experience with a CRM, PowerBI, MixMax systems.
  • Experience with billing procedures.
  • Experience with data analytics.

    • Salary & Benefits:

  • Gross salary: 2400 - 3800 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
  • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
  • Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
  • Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
  • Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need. See the full list of benefits here: https://career.oxylabs.io/blog/our-work-benefits/.

    • Benefits

    Free Meals & Snacks

    barista coffee

    Health Insurance

    Private health insurance

    Learning Budget

    year-round knowledge-sharing

    Tools and equipment provided

    all the tools you need

    Paid Time Off

    paid life-moment days off

    Remote-Friendly

    an overseas workation

    Wellness Stipend

    a wellness app

    Oxylabs.io
    Oxylabs.io

    Oxylabs.io creates advanced web data gathering solutions, specializing in proxy and web data scraping technologies. Our products serve thousands of renowned businesses, including Fortune 500 companies, helping them harness the power of data in a dynamic and competitive landscape.

    Founded
    Founded 2015
    Employees
    201-500 employees
    Industry
    information technology and services
    Cybersecurity E-commerce SaaS
    View company profile
    Senior Account Manager