[MY] Customer Service Executive
TLDR
Deliver unparalleled service to customers in Malaysia and Singapore while working in a dynamic, supportive team within the hybrid online printing industry.
Customer Service Executive at Gogoprint: Elevate Your Career in Online Printing!
Join Gogoprint, the forefront runner of the online printing industry across Asia Pacific, and embrace a role that blends passion with purpose. As a Customer Service Executive, you’ll be pivotal in delivering unparalleled service to our customers in Malaysia and Singapore, ensuring a seamless and positive experience with every interaction.
Your Role:
Efficiently handle customer queries across various channels with promptness and professionalism.
Deeply understand and address customer needs, delivering solutions that delight and exceed expectations.
Facilitate potential sales by seamlessly transferring leads to our sales team.
Collaborate across departments to solve customer complaints and escalate issues when necessary.
Maintain thorough records of customer interactions, aiding clear communication and problem resolution.
Use customer feedback to work with your team leader on continuous service improvement.
Who We're Looking For:
We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
Fluent in Mandarin, with strong command of English communication skills, ensuring clarity and understanding in every interaction.
A customer-centric approach, prioritizing exceptional service while adhering to established processes.
Robust problem-solving and organizational skills to manage diverse customer queries.
A bachelor’s degree in any field.
Self-starter, capable of working independently with minimal oversight.
What We Offer:
Hybrid work model, combining the flexibility of remote work with office days in our strategically located office near MRT Semantan.
A dynamic, supportive, and friendly work environment.
The chance to be part of a forward-thinking team, shaping the future of the online printing industry.
If you're ready to take on a fulfilling role where your contributions make a real impact, apply now to join our team at Gogoprint!
Gogoprint is a leading online printing platform in Southeast Asia, specializing in making printing and design accessible for SMEs across Singapore, Malaysia, and Thailand. By leveraging technology and intelligent production algorithms, we provide customers with a streamlined way to order customized print products online while ensuring cost-efficiency through bulk order aggregation.