TSMG
Mystery Shopper
TLDR
Evaluate the full guest experience at hotels through an overnight mystery-shopping stay, assessing dining and hospitality interactions.
Project Overview
We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.
Key Responsibilities
Book a standard room (room-only rate) through the hotel’s official website.
For Netherlands locations, bookings must be made by phone, and the call must be recorded.
Complete a Dinner, Bed & Breakfast mystery-shopping stay.
Evaluate key stages of the guest experience including:
Reporting Requirements
Keep all itemised receipts for the room, bar, and restaurant purchases.
Submit a detailed report with photos after the stay.
Upload receipts to receive reimbursement.
Requirements
Excellent observation and reporting skills.
Ability to act naturally and discreetly while evaluating services.
Reliable internet access and ability to submit reports on time.
-
Check-in process
-
Bar service
-
Dinner in the restaurant
-
Room service dessert
-
Breakfast
-
Public facilities and overall atmosphere
- Dine with at least one additional person during the stay.
- Discreetly observe staff behavior, service quality, and professionalism.
- Mention a pretend allergy during interactions to evaluate how staff handle guest requests.
- Avoid accepting complimentary upgrades.
- Take photos throughout the visit.
TSMG partners with AI, robotics, and autonomous program developers by managing complex field data collection operations. We specialize in gathering crucial data where automation falls short, offering detailed insights through photography, videography, and meticulous feature counting for Fortune 500 companies across Europe and North America.
- Founded
- Founded 2018
- Employees
- 51-200 employees
- Industry
- information technology and services