National CX Channel Manager

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.  

Our holistic approach to CX sets us apart in the market. We don’t just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.  

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.  

POSITION SUMMARY

We're looking for a tenured, relationship-first Channel Manager to grow our partner ecosystem across a regional territory and a select set of national accounts. You already have a network of trusted CX partners, TSDs, VARs, MSPs, and independent agents, and a track record of turning those relationships into revenue.

This is a high-autonomy, regional-first role: you'll own your territory, build strategic plans with your top partners, and be the connective tissue between Broadvoice and the channel. A small set of national accounts serves as the proving ground for an expanded national mandate.

Broadvoice is actively shifting from SMB to midmarket. The ideal candidate has experience positioning CCaaS/UCaaS solutions to midmarket buyers (50-750 seats) and can coach partners to do the same.

Location: Austin, Dallas, or Houston, Texas

Key Responsibilities:

Partner Management & Growth

• Leverage your existing partner network to immediately source and close new pipeline
• Recruit, onboard, and activate new strategic CX partners, TSDs, VARs, MSPs, and independent agents and build relationships with TSD leadership to grow mindshare and deal flow
• Develop joint business plans with top partners covering revenue targets, enablement milestones, and co-sell activities
• Own a defined set of national accounts end to end, building the account strategy, engaging the right partners, and driving co-sell execution
• Build and document a repeatable playbook from these national accounts to inform Broadvoice's broader national expansion
• Identify partners best positioned to penetrate midmarket accounts and invest your time accordingly

Sales Enablement & Support

• Educate and train partners on Broadvoice and GoContact solutions, competitive positioning, and the midmarket sales motion
• Attend sales calls with partners, conduct negotiations during the sales cycle, and assist in closing opportunities with end-users
• Host and facilitate partner events, webinars, and field days to drive engagement and pipeline
• Differentiate Broadvoice from the competition through consistent communication and continuously updated selling tools

Collaboration & Strategy

• Partner cross-functionally with Sales, Marketing, Product, and Operations to align on territory strategy and partner needs
• Deliver accurate forecasts, pipeline updates, and QBR-ready reporting to leadership
• Represent Broadvoice at industry events, trade shows (2-3 annually), and partner meetings
• Surface partner and market feedback to inform product roadmap and go-to-market strategy

Execution

• Work with Sales Operations, Customer Experience, and Business Support to resolve partner and customer escalations
• Travel 30-50% to support partner visits, TSD events, field activities, and trade shows

Performance & Metrics

• Hit quarterly revenue quota via partner-sourced and partner-influenced pipeline
• Drive net-new partner activations each quarter and maintain a 5-7x pipeline coverage ratio
• Grow national-account pipeline and closed-won revenue quarter over quarter to validate the national model
• Source at least 2-3 net-new national-account opportunities per quarter through partner co-sell
• Report pipeline health weekly via Salesforce, with national accounts tracked separately; participate in monthly forecast calls

Qualifications:

• Sales-oriented and customer-focused mindset with a genuine passion for partner success
• 5-7+ years in a channel sales or partner management role within the CCaaS/UCaaS ecosystem
• Established, active relationships with TSDs, VARs, MSPs, and/or independent agents in your regional territory
• Expert-level understanding of CCaaS and UCaaS solutions
• Proven success selling and/or enabling partners to sell into midmarket accounts
• Proficient with Salesforce CRM, MS Office, and virtual meeting platforms
• Exceptional rapport-building, communication, and follow-up skills, including presenting to individuals or groups in person and virtually
• Reliable personal transportation; ability to travel 30-50%

WHY BROADVOICE

🚀 Grow Your Career

Whether you’re interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you’ll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice’s future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you’re a strategic thinker, a collaborative, and have a talent for driving impactful results, we’d love to meet you! Apply now to become part of a forward-thinking company that’s growing and empowering its people across all roles and departments.