Network Engineer

Warby Parker is seeking a motivated IT Network Engineer to join our Technology team. In this role, you’ll use your technical skills to solve problems and engineer solutions that build, maintain, and monitor the networks that power Warby Parker day in and day out. Our ideal candidate is an outstanding collaborator with razor-sharp attention to detail and strong critical and analytical thinking skills. If you're a motivated Network Engineer who takes your work seriously—but not yourself—you may be just what we're looking for. Read on!

What you’ll do:

• Ensure our offices, labs, and stores work seamlessly, with minimal network and internet-related disruptions
• Monitor the operational health of our network infrastructure and provide long-term solutions for issues 
• Work closely with our IT and Security teams on process, documentation, troubleshooting, and securing our network infrastructure
• Liaise with vendors to resolve network-related support tickets
• Create automation to reduce internet outage recovery
• Take proactive measures to improve monitoring and action-oriented alerting
• Collaborate with colleagues on improving workflows for network support and implementation of new location build-outs
• Mentor IT Support Engineers in network troubleshooting and solutions

Who you are:

• Backed by an impressive track record of deploying solutions and building relevant processes and documentation
• Experienced in cloud-based and SD-WAN network solutions (Meraki, Viptella, Mist, ExtremeIQ, IDS/IPS) 
• Knowledgeable about network monitoring and alerting (Solarwinds, Zabbix, PRTG, Datadog, Syslog, SNMP)
• An expert troubleshooter who is fluent with ping, traceroute, Nmap, and netcat, and tcpdump/Wireshark
• Proficient in network and VPN protocols (TCP/IP, OSPF, BGP, IPSec, GRE, DMVPN, AutoVPN)
• An expert in Firewall technologies (Checkpoint, Palo Alto, Cisco ASA, Juniper, pfSense, Cisco ZBF) 
• Proficient with Cisco iOS (Catalyst and ISR configuration, maintenance, troubleshooting: ACLs, Etherchannel, NAT, STP, trunking, VLANs, QoS)
• Knowledgeable about WiFi, including planning, mapping, installation, configuration, troubleshooting, and support, 
• Knowledgeable about ISP delivery (broadband, DIA, cellular service, and cellular hardware)
• Possessing a knack for network automation (Ansible, Python, Netmiko, Meraki APIs, Slack integrations)
• Ready and eager to take on AWS networking infrastructure (VPC design and peering, transit gateway, VPN appliances, HA architecture)
• A skilled communicator—with both internal and external stakeholders—who has strong organizational experience 
• Able to work after normal business hours when required 
• Not on the Officer of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Extra credit:

• Experience in a support-based role for a large distributed enterprise, Retailer, or MSP
• Certified in CCNA, Meraki ECMS, Network+
• Familiarity and passion for Zero-Trust Architecture
• Understanding of raw construction site processes and procedures like MDF/IDF planning
• Skilled in security systems including secrets/passphrase management, LDAP/RADIUS/AD, certificate-based authentication, EAP-TLS, 802.11x, SAML (GSuite, Okta)

Some benefits and perks of working at Warby Parker:

• Health, vision, and dental insurance
• Flexible “My Time” vacation policy
• Retirement savings plan with a company match
• Parental leave (non-birthing parents included)
• Cell phone plan reimbursement
• Free eyewear, plus discounts for friends and family
• And more—just ask!

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests. 

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes. 

At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be. 

We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.