Network Technical Support

Company Overview

iboss has created the first and only Secure Cloud Gateway specifically designed to solve the challenge of securing distributed organizations. Built for the cloud, iboss leverages an elastic, node-based architecture that provides advanced security for today’s decentralized organizations and scales to meet the ever-increasing bandwidth needs of tomorrow. The iboss Secure Cloud Gateway is backed by more than 100 patents and protects over 4,000 organizations worldwide, making iboss one of the fastest growing cybersecurity companies in the world.

Members of the Network Technical Support group at iboss form an elite technical team that works very closely with new customers to ensure webinars, POCs, RFPs, and deployments are executed with perfection. This team is also called upon to solve the seemingly unsolvable problems that crop up from time to time. This is a self-driven, fast paced, agile environment and you will work with some of the best minds in the industry. While this is a call center environment, there is no ceiling and there is tremendous opportunity for growth within the company.

Responsibilities

• Be a technical subject matter expert on iboss cloud and appliance products and the underlying infrastructure of the ecosystem.
• Work with customers and sales associates to design, implement, and troubleshoot business solutions in complex environments.
• Perform primarily remote (infrequently on-site) product installations, initial configurations, and product training.
• Assist with technical support escalation requests.
• Ensure customer support issues are resolved in accordance with SLAs.
• Create and manage internal and external product and training documentation
• Attend and present at trade shows and on-site training seminars. 
• Train and mentor the Network Engineering team.

Qualifications

• The ability to communicate effectively and efficiently to customers over the phone is critical. 
• 5+ years of experience designing and supporting multilayer IP networks; routing and switching
• 5+ years of experience with network security; firewalls, intrusion prevention, risk assessment, pen testing, content filtering, PKI, SSL/TLS
• 5+ years of experience managing large (>1k seat) Windows and Mac workstation deployments
• 5+ years of experience managing Windows Server and Red Hat Linux server environments; Expert level with Linux
• 5+ years of experience managing DNS; Microsoft and Bind
• Experience with Virtualization and specifically VDI implementations
• Experience with acquiring and analyzing packet captures
• Experience/familiarity with managing enterprise deployments of iOS, Android, and Chromebook devices

Preferred Skills

• A degree in engineering, networking, ideal. MIS graduates are a plus
• Solid understanding of networking, server, and web technologies
• Expert-level Linux knowledge. Red Hat is a plus
• Experience architecting complex solutions
• Experience with IT management products and services
• Domain expertise with IT operations, application management and/or security/compliance is desirable
• Some experience with network directories is desirable
• Fluent in English. Spanish is a plus                                                                           

Benefits

• Health, Vision, Dental - open to domestic partners
• 401K with company match
• Paid Time Off (PTO)
• Company paid holidays
• Optimistic, supportive, and FUN work environment
• Fantastic company events
• Free catered lunch every Friday
• Free snacks

The duties and responsibilities described above are essential functions of the job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

*This position is not eligible for sponsorship of work visas