New Business Consultant

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years.  We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.  

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Step into a role where your communication skills, customer focus, and attention to detail truly matter. As a New Business Consultant, you’ll support customers and financial advisers across the full new‑business and policy administration process handling enquiries, preparing documentation, and ensuring every interaction is delivered with accuracy, clarity, and genuine care. If you enjoy helping people and take pride in getting things right, you’ll feel right at home.

You’ll manage new business applications from start to finish, liaise with underwriters and advisers, follow up on pending requirements, and resolve queries with confidence. This role suits someone who’s comfortable in a busy environment, can juggle multiple tasks, and brings strong computer skills and a proactive mindset. Experience in life insurance or a high‑volume contact centre will help you hit the ground running, but your willingness to learn and your commitment to quality are just as important.

In return, you’ll join a supportive, collaborative team that values initiative and celebrates shared success. With comprehensive training in your first three months and a hybrid working model that balances flexibility with connection, you’ll be set up to grow your skills and make a meaningful impact. If you’re motivated, customer‑centric, and ready to take the next step in your career, this is an opportunity to shine.

How will you make an impact?

• Liaise with advisers, customers, and internal teams to ensure policies are completed and issued accurately

• Communicate clearly via phone and written channels to gather requirements and progress applications

• Prepare and issue offer terms, exclusion letters, updated policy documents, and supporting correspondence

• Process new business, increases, replacements, and transfers within agreed service standards

• Proactively follow up on pending business and keep advisers updated on application progress

• Work closely with underwriters to ensure smooth, efficient movement of cases

• Correct and reissue policy documentation where needed, ensuring accuracy at all times

• Handle queries relating to premiums, payments, direct debits, and adviser commission

• Deliver high‑quality customer service by resolving enquiries, building rapport, and meeting service commitments
   

About you
To be successful in this role, you will demonstrate the following:

• Strong customer service skills with confidence handling high‑volume phone and email enquiries

• Experience in life insurance or a fast‑paced contact centre environment (highly desirable)

• Excellent written and verbal communication skills

• Solid administration skills with high accuracy and attention to detail

• Ability to manage multiple tasks, prioritise effectively, and meet deadlines

• Competent computer skills, including Microsoft Word, Excel and Outlook

• Strong numerical ability and comfort working with policy and payment details

• Proven ability to build rapport and work collaboratively within a team

• Proactive problem‑solving mindset with an ownership approach to work

• Understanding of confidentiality, compliance, and Privacy Act obligation
   

Why Join Us?

At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

• Career pathways, including local and global mobility opportunities.

• Leading Learning Platforms and support in professional development

• Medical Plan and Wellbeing Programs

• Life, Income Protection and Trauma Cover.

Accessibility and Checks
Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at talent@resolutionlife.com.au.

Privacy Policy

Please refer to our Privacy Policy to learn about how we use the information you give us, alternatively you can view the same information by navigating to the page https://www.resolutionlife.com.au/privacy.