Officer, Operations & Partnerships

• Identify, approach and develop new merchant and business partnership opportunities to support credit card customer acquisition and card usage growth
• Build and maintain good working relationships with merchants, external partners and internal stakeholders to drive business results
• Support the execution of partnership campaigns, customer acquisition activities and card usage / activation initiatives
• Coordinate with internal teams on campaign setup, onboarding flow, operational arrangement and post-launch follow-up
• Conduct market research and collect competitor / industry intelligence to identify new business opportunities and recommend improvement ideas
• Track partnership and acquisition performance, prepare regular management reports, and provide data insights to support business planning
• Review customer journey and onboarding process, and recommend practical enhancements to improve conversion and user experience
• Support ad hoc business projects and cross-functional initiatives as assigned

Requirements

• Diploma holder or above, or equivalent qualification at HKQF Level 3 
• Minimum 2 years of experience in banking, financial services, merchant acquisition, partnership development, sales or related fields
• Exposure to credit card, unsecured lending, payment, merchant partnership or customer acquisition business is preferred
• Self-motivated with strong business sense and good interpersonal skills
• Able to work independently, manage multiple tasks and follow through on execution
• Good analytical mindset with attention to detail
• Good communication, presentation and stakeholder management skills
• Good command of spoken and written English and Chinese
• Candidates with immediate availability will be an advantage
• Fresh graduates / candidates with less experience may be considered as Assistant Officer, Operations & Partnerships

Benefits

• Attractive remuneration package
• Career progression opportunities
• Discretionary performance bonus
• Medical & Dental insurance 
• Birthday leave
• Anniversary leave
• Study leave
• Study subsidy scheme
• Employee property loan / personal loan scheme
• Numerous other staff benefits