On-boarding Manager - TheFork

TheFork, part of the Tripadvisor group, is the leading online restaurants booking platform in Europe and Australia. We are present in +12 countries with 60 000 partners restaurant in a mission to bring happiness through amazing dining experiences. Creator of a unique model that has disrupted the restaurant industry, we put innovation at the heart of our ambitious growth.

Thanks to TheFork, millions of diners can easily discover, book, and pay the right restaurant at the right price, and thousands of restaurants owners benefit from our solutions to optimize reservation management, streamline operations and ultimately improve service and boost revenue.

Today, we are looking for a On-Boarding Manager that will be in charge of onboarding/training our Restaurant Partners to our amazing ERB, and help them exploit all the benefits and advantages of managing their business through it. This position is based in Paris.

What are your responsibilities?

• Onboard/Train TheFork Partners to TheFork Manager, the best ERBs for restaurant booking management out there ;-) 
• Ensure Partners are using the management software on a daily basis, and support them streamline and improve their service management
• Guide our Partners through their digital transformation
• Generate interest in Partners by showing them  the opportunity to upgrade their ERB and sell it 
• Re-Train Partners on the ERB, and proactively propose a refresh about it when needed
• Being watchful for improvement in training techniques 
• Guarantee an excellent partner experience during the onboarding process
• Ensure all internal functions (Sales, Account managers, Marketing…) are aware and up-to-date with the latest ERB releases
• Bring feedback from the field to improve our ERB, in collaboration with our Product Team

You will join an agile, international,  and dynamic team in a fast-moving, “scale-up” environment, reporting to the B2B Trainers Manager, and you will take part in an international organization that values strong execution, sharing, and growing together.

Who you are?

• Previous experience in similar roles is appreciated 
• Experience working with CRM (Salesforce is definitely a plus)
• Great communication skills
• Native in French and fluency in English are mandatory
• Team player, passionate, open-minded with a touch of humor 
• Great stamina and flexibility
• Coming from the food industry is a nice to have

#LI-LD2