Onboarding Specialist
TLDR
Leads end-to-end merchant onboarding for gateway and payment platforms, coordinating setup, validation, and compliance to ensure smooth client experiences.
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview
The Onboarding Specialist is responsible for managing the end-to-end merchant onboarding process, ensuring that new clients are seamlessly integrated onto Planet’s gateway and payment platforms. This role involves coordinating technical setup, validating applications, collaborating with internal and external stakeholders, and ensuring compliance with regulatory requirements. The position plays a key role in delivering high-quality onboarding, meeting SLAs, and enhancing the overall customer experience.
What you will do
Manage the full onboarding lifecycle for merchants, from application review to go-live
Perform technical scrubbing and validation of merchant applications to ensure completeness and accuracy
Configure and set up payment gateway solutions in line with client requirements
Coordinate with internal teams (e.g. Sales, Compliance, Technical Support) and external partners (acquirers, integrators, vendors)
Ensure all onboarding activities align with regulatory standards and internal policies
Monitor onboarding progress against SLAs and proactively resolve any issues or delays
Act as the main point of contact for onboarding-related queries, ensuring a smooth and professional client experience
Identify opportunities to improve onboarding processes, efficiency, and quality
Who you are
Experience in onboarding, payments, fintech, or a related operational role
Strong understanding of payment gateways and merchant onboarding processes (preferred)
Familiarity with AML/KYC requirements and compliance standards is nice to have
Highly detail-oriented with strong organizational and problem-solving skills
Ability to manage multiple tasks and stakeholders in a fast-paced environment
Excellent communication skills, with a customer-focused mindset
Proactive, adaptable, and able to work both independently and as part of a team
Why Planet
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.
Benefits
Flexible Work Hours
hybrid work model with three days a week in the office
Planet builds integrated payment solutions and software designed specifically for the hospitality and retail sectors. Our platform supports businesses by streamlining payment processing, enhancing customer experience, and optimizing operational efficiency across various channels. By offering comprehensive tools for multi-currency transactions, tax-free capabilities, and property management, we empower merchants to thrive in a dynamic market.