Operation Associate (Hourly Rated)
TLDR
Proactively guide Driver Partners through onboarding, verify documents, and maintain records, with weekend/holiday rosters and a minimum of 20 hours per week.
Job Brief
We are looking for a proactive and customer-focused Part-Time Driver Operations Associate (Onboarding) to support the Driver Onboarding team with day-to-day operational activities. In this role, you will assist prospective Driver Partners throughout the onboarding process by answering enquiries, verifying documents, and maintaining accurate records to ensure a smooth and efficient onboarding experience.
This role is ideal for someone who enjoys interacting with people, has strong attention to detail, and is comfortable working in a fast-paced operational environment.
What You’ll do
Proactively reach out to interested Driver Partners via phone calls to assist with enquiries and support the onboarding process
Provide guidance to Driver Partners on onboarding requirements, processes, and documentation
Verify submitted documents and maintain accurate Driver Partner records in internal systems
Participate in a rostered schedule for weekend and Public Holiday document verification duties to support operational continuity. Depending on business needs, you may be rostered to work one or both weekends. These duties are typically completed remotely and take approximately 1 hour per assigned shift. Assigned schedules will be communicated well in advance.
What We Seek
Energetic, driven, proactive, and detail-oriented
Strong communication and interpersonal skills with the ability to work independently
Comfortable engaging with people over the phone and providing excellent customer service
Proficient in Microsoft Office applications, particularly Microsoft Excel
Able to commit to a minimum of 20 hours per week
Willing to participate in a rotating weekend and Public Holiday support schedule when assigned
High potential for conversion during contract term based on good performance and company requirements
To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.
This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
Lalamove connects customers and drivers directly through its technology, providing an efficient platform for on-demand delivery services. Catering to local businesses and communities across SEA and LATAM, Lalamove stands out with its expansive network of delivery partners and a data-driven marketplace that enhances logistics efficiency.
- Founded
- Founded 2013
- Employees
- 51-200 employees
- Industry
- Internet Software & Services
- Total raised
- $32M raised