Operations Manager - Sarawak

Work location: Miri, Bintulu, Sibu, Kuching

WORK FOR A COMPANY AS UNIQUE AS YOU ARE

We are an innovative bunch of technology enthusiasts who stay motivated to changing the way people stay away from home – one experience at a time. OYO “An asset Light business model”, founded in 2013 in India, has brought a paradigm shift in the hospitality industry. Spread across 500 cities with 18000+ hotels, more than 450,000 rooms in our inventory. OYO partners with hotels and properties creating quality living spaces for travellers worldwide. At present we are valued over $5 Billion and have started our international operations in almost 20 countries with more than 20 Million registered travellers – building brand loyalty.  

PILLARS OF OYO

• Standardized Experience: Consistent experience across all hotel in the OYO network
• Affordability: Rooms offered at prices that no other player in the affordable segment offers
• Technology Driven: has built and gained the reputation of “A tech company”, “An aggregator”. Pioneering technology allows consumers to book OYO hotels in just 3 taps, or within 5 seconds

OYO has raised a total of $1.5 Billion (#Global Unicorn) in venture financing and is backed by several globally renowned investors like Soft Bank Group, Sequoia Capital, Lightspeed Venture Partners, Greenoaks Capital, China Lodging Group and Grab.

WHAT WOULD YOU DO? 

• Leading the Operational efficiency of the business in the hub in every way and continuously exploring ways to improve the processes
• Taking the ownership and driving the metrics of customer experience – percentage delight, percentage unhappy
• Rigorous monitoring and performance management of the operations and transformation teams
• Running projects in the hub to deliver superior customer experience
• Guiding the transformation team to ensure a seamless and effective elevation of the properties to OYO standards in the least possible time
• Engaging with different stakeholders remotely– vendors, property owners, local and central cross functional teams to deliver the best operational excellence
• Driving initiatives to increase the overall SRNs in the hub
• Take and drive decisions across offline demand, Supply, CX with the right balance
• Should have excellent communication and leadership skills to work in a dynamic environment.
• Driving KAMs to manage owner relationship remotely

WHO SHOULD JOIN US?  

• 2+ Years of experience running operations or supply chain
• First principle problem solving, analytical skills, data-driven focused decision making
• Stakeholder management with business development, transformation, design and internal operations teams
• Strongly inclined to do high quality and impactful work in a dynamic and unstructured environment
• Comfortable working in cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
• Experience in early-stage start-up environments preferred
• Local geographical area knowledge and able to converse in local is highly preferred

Qualification: Preferred Graduate/ Diploma 

FOLLOW US:

• facebook.com/oyo.malaysia
• twitter.com/oyomalaysia
• instagram.com/oyo.malaysia
• linkedin.com/company/oyomalaysia

DOWNLOAD #OYO App today:

• Android:ly/OYOAndroidAppL
• iOS:ly/OYOiosAppLink

Please apply with CV. Only shortlisted candidates will be contacted.