Operations Manager - Southern Europe (m/f/d)
THIS IS US
TIER Mobility is Europe's leading shared micro-mobility provider, with a mission to Change Mobility for Good. By providing people with a range of shared, light electric vehicles, from e-scooters to e-bikes and e-mopeds, powered by a proprietary Energy Network, TIER helps cities reduce their dependence on cars. Founded in 2018 by Lawrence Leuschner, Matthias Laug and Julian Blessin.
TIER is headquartered in Berlin and currently operates in 190+ cities across 20 countries in Europe and the Middle East. With a focus on providing the safest, most equitable and most sustainable mobility solution, TIER has been climate neutral since 2020.
Permanent employee, Full-time
THE ROLE AND YOUR IMPACT AT TIER
- Ensuring smooth operations, and supporting the local team service leads (rebalancing and maintenance)
- Responsible for operating and monitoring different bike rental schemes on an international scale
- Being the main point of contact and channel between service teams and nextbike by Tier Operations
- Interdepartmental communication with Account Management team members, Business Development, and local service leads
- Monitoring contract-relevant key performance indicators and service level agreements
- Placing tickets to report documents and monitor technical tasks and app-related modifications
YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS
- Passionate about cycling and sustainability
- You have already gained initial experience in monitoring service and logistic
- You are tech-savvy, energetic and active, working with Ticketing systems like Jira, Trello and Slack
- You are a team-player, show initiative and commitment
- You speak and write well English and Spanish
THIS MAY INSPIRE YOU
- Join us at the forefront of one of the most exciting and rapidly moving industries
- We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
- Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
- For Head Office roles - We support your growth with an annual development budget
- In your 2nd year at Tier you have the opportunity to take advantage of our “CPTO: Second Year Growth Program”
- Surf your city with free rides on our e-scooters and e-mopeds
- Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
- Expect company onboarding and team events with international colleagues from all over the world
- Benefit from flexible hours and our remote work options
- Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace
- Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)
*Depending on the role and location your benefits may differ.
We actively encourage a diverse and inclusive environment that fosters each employee’s individuality at TIER. We take affirmative action to ensure equal opportunity for your application, regardless to your nationality, ethnic or national origin, skin colour, religion, disability, sex, sexual orientation or gender identity. Come as you are and join our ride!
In case you are living with disabilities, chronic illness or neurodiversity please inform us, to provide you with the proper assistance in the application process.
If we could spark your interest and you want to change mobility for good with us, apply now and let us know why you’re the one for the job! We encourage everyone to apply and grow with us. Even if you may not tick all the boxes of the requirements, we are happy to hear about the value you can add to the team. We are all learners! Please check your junk/spam folders for our response.
We are looking forward to your application!