Operations Specialist

Our Mission and Vision

At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies. We exist to fuel the builders — the ones shaping the digital economy — with the financial infrastructure they deserve. To achieve that, we’re on a bold path: to become the #1 payments orchestration platform in the world.

We believe the future of payments is shaped by people who think big, take ownership, and bring curiosity and drive to everything they do. That’s exactly the kind of teammates we want on board.

We’re building the #1 payment orchestrator in the world — and the names behind us prove it. Clients include Bolt, Ajax, Nova Post, MEGOGO. Trusted by giants like J.P. Morgan. Ranked #2 in the “Employer of the Year 2026” award by Forbes Ukraine.

About the Team and Role

As a Operations Specialist, you’ll work on Chargebackhit — technology that protects online businesses from fraud and chargebacks. The product is mature but runs with the energy of a startup: things evolve fast and decisions are made quickly.

This role sits at the intersection of operations, data, and fintech infrastructure. You’ll handle dispute cases that require human judgment, work with banking interfaces, investigate data discrepancies, and directly influence financial outcomes for our merchants. No prior experience is required — just attention to detail, focus, and a drive to grow.

What you’ll own

• Сonnecting, testing, and monitoring the operation of chargeback prevention services

• Working with the database

• Active interaction with other teams: Analytics, Sales, and Account Management

• Processing analytical requests from our clients

• Identify repetitive manual tasks and streamline them using AI tools, templates, and workflow automation;

• Handle dispute cases that require human judgment, provider-specific nuances, or non-standard workflows;

You’re a great fit if you have

• Bachelor’s or Master’s degree (completed or in progress)

• Strong academic achievements and results

• English proficiency at Upper-Intermediate level or higher

• Excellent analytical and communication skills

• Strong attention to detail and the ability to stay focused on high-volume, data-heavy tasks

Why Solidgate?

• No internships here — we build careers. Get hands-on from day one and make a real impact.

• Your work = real outcomes. Shape how global companies move money.

• Grow like crazy. Learn from top fintech pros and level up faster than anywhere else.

• Flex your schedule. Balance studies and work with flexible hours that fit your life.

• Enjoy the ride. A wow office in Kyiv center, daily lunches, snacks, team buildings, and a learning budget to keep you growing.

💌 The Extras: 30+ days off, unlimited sick leave, free office meals, health coverage, and Apple gear to keep you productive. Courses, conferences, sports and wellness benefits — all designed for ideas, focus, and fun.

Tomorrow’s fintech needs your mindset. Come build it with us.
Know top talent? We’re always on the lookout. Recommend someone for our role, and if they get hired, there’s a bonus waiting for you — simple as that.