Order Management Specialist

Job Description

Essential Functions:

• Enter emails or faxed sales orders from end user customers into SAP
• Retrieve orders from partner portal and process into SAP
• Verify pricing against customer contract or approved discount matrix
• Verify availability of product
• Coordinate with Purchasing to determine lead times when supply is not available
• Exercise discretion to prioritize product allocations when supply is not available
• Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
• Answer customer inquiries regarding order status, product availability, pricing, and lead times
• Troubleshoot customer issues, responding in timely manner
• Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
• Complete self-training modules in Reliance (quality system) as needed
• Log customer complaints (CCAR’s) in Reliance
• Create Zendesk tickets to request additional addresses or contacts be added to SAP

Knowledge, Skills, and Abilities:

• High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
• Customer first mentality
• Strong time management skills to effectively prioritize daily tasks
• Demonstrated initiative to resolve complex customer issues efficiently
• Ability to work proactively and exercise judgment
• Strong attention to detail
• Strong interpersonal, communication, and customer service skills
• Ability to work with others in a professional, responsive and courteous manner
• Ability to work productively in a cross-functional team environment
• Strong system skills, including Microsoft Office

Minimum Education and Work Experience Required:

• BS/BA degree in business
• 2+ years of experience with account management and customer service in high tech environment

Additional Job Description