Order Processor/ Administrative Assistant/ Data Entry

KnowBe4, Inc. is a high growth information security company. We are the world’s largest provider of new-school security awareness training and simulated phishing. KnowBe4 was created to help organizations manage the ongoing problem of social engineering. Tens of thousands of organizations worldwide use KnowBe4’s platform to mobilize their end users as a last line of defense and enable them to make better security decisions, every day. 

We are ranked #1 best place to work in technology nationwide by Fortune Magazine and have placed #1 or #2 in The Tampa Bay Best Workplaces Survey for the last three years. We also just had our 23rd record-setting quarter in a row!

The Order Management Specialist has the responsibility of reviewing and processing every order and invoice on a daily basis. They are a key link in communication with our customers internal/external on any and all questions in regard to their order and invoice. This individual ensures that every order and invoice is processed and delivered on time.  

 Responsibiliites:

• Reviews each order for accuracy
• Delivers console and send email confirmation to customer
• Invoices Orders only processed by other team member to review accuracy before billing customer
• Upload Tax Certificates
• Answers all emails from customers in regard to console and billing
• Tallies and handles deposits for checks received in office
• Daily reviews to guarantee all orders are processed correctly, payments have been applied correctly and in timely manner, and invoices are correct

Requirements:

• High School diploma or GED
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communications
• Excellent time management and organization skills

·        Note: An applicant assessment, background check and drug test may be part of your hiring procedure.

No recruitment agencies, please.