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Ninja Van
Ninja Van

Parcel Recovery Executive (Warehouse)

Malaysia
Full-Time

TLDR

Investigate and resolve parcel delivery issues while analyzing performance metrics and driving operational improvements in a tech-enabled logistics environment.

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become one of the region's largest and fastest-growing last-mile logistics companies, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. At our core, we are a technology company disrupting a massive industry through cutting-edge software and innovative operational solutions. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking, and a data-driven approach, we provide best-in-class delivery services that delight both shippers and end customers. As we continue to grow, we are constantly seeking talented individuals to help shape the future of logistics. Job Responsibilities

  • Investigate and resolve problematic parcel and delivery-related issues within the agreed service level agreements (SLAs).

  • Review, verify, and process claims submissions while ensuring compliance with company policies and procedures.

  • Conduct thorough root cause analysis on parcel disputes, delivery discrepancies, and operational issues.

  • Coordinate with internal stakeholders to drive timely resolution of recovery cases and minimize operational losses.

  • Ensure all inquiries related to parcel recovery and delivery issues are addressed accurately and within the required timelines.

  • Maintain accurate records and ensure data integrity within the recovery management system.

  • Prepare and analyze weekly reports on parcel recovery performance, claims, and delivery issues.

  • Ensure full adherence to Recovery SOPs and operational guidelines.

  • Communicate investigation findings and case updates effectively to relevant stakeholders.

  • Support process improvement initiatives, operational audits, and ad-hoc projects assigned by management.

    • Job Requirements

  • Bachelor's Degree in any discipline. Fresh graduates are encouraged to apply.

  • Prior experience in logistics, courier, warehouse operations, claims management, or dispute resolution will be an added advantage.

  • Strong analytical and problem-solving skills with a keen attention to detail.

  • Process-oriented mindset with the ability to follow and enforce operational procedures.

  • Comfortable working in a warehouse and operations-driven environment.

  • Ability to quickly understand operational processes, workflows, and systems.

  • Excellent verbal and written communication skills in English and Bahasa Malaysia.

  • Strong interpersonal skills with the ability to engage and collaborate with cross-functional teams.

  • High level of integrity, accountability, and ownership of assigned responsibilities.

  • Proficient in Microsoft Office applications, particularly Excel, and Google Workspace tools.

  • Adaptable and quick learner who thrives in a fast-paced and dynamic environment.

    • Ninja Van
    Ninja Van

    Ninja Van is a tech-enabled logistics company that specializes in hassle-free last-mile delivery services for businesses across Southeast Asia. With a strong focus on innovation and technology, we cater to the unique needs of both small and large-scale shippers, providing real-time tracking and operational excellence. Our extensive network delivers to 100 million customers, making us the largest and fastest growing logistics provider in the region.

    Founded
    Founded 2014
    Employees
    500+ employees
    Industry
    Air Freight & Logistics
    Total raised
    $240M raised
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