Partner Manager

Mission:

We make time for continuous improvement, maintain the highest respect for our teammates, and ensure the fulfillment of orders that exceed customer expectations in terms of quality and delivery timeliness.

Job Summary:

The Partner Manager is responsible for smooth fulfillment operations at our contracted manufacturing partners, including managing, integrating, and sustaining various products, systems and order flow.  Increases production capacity of CafePress through external Partner relationships, and improves the production quality and delivery timeliness of partner fulfillment operations by working with our Order Management, Technology and Quality teams.

Outcome / Responsibilities:

• Promotes the company mission while advocating strong partner partnerships and independent success
• Acts as a liaison between CafePress and partners, managing all aspects of the relationship, including being the single point of contact for partners and the gateway to other cross functional teams in CafePress – including Order Management, Engineering, Production, Procurement, Logistics, Accounting, Legal and Merchandise teams.
• Handles auditing and management of invoicing, chargebacks, as well as order reconciliation between CafePress and partners
• Coordinates with internal partners and CafePress departments in launching new products for outsourced production
• Monitors partner compliance with fulfillment timeliness, product quality, and customer satisfaction, and data accuracy
• Assists in costing analysis for partner produced products
• Working with Marketing, Logistics, Data Warehouse, and Order Management teams to monitor the maximum outsourcing of international products
• Coordinates with CafePress Order Management and Technology teams to resolve order flow with partners, as well as resolving exceptions
• Must be directly and easily accessible to external partner operations and internal CafePress Order Management/Production teams. During holiday season, must be on-call 24/7 via phone and/or telecommuting

Skills, Knowledge, and Abilities:

• Broad technical knowledge of computers, office/productivity software and general software is required
• Demonstrated expertise in account and vendor management required
• Experience managing RFP process, and/or experience with contract review, and negotiations required
• Must have strong analytical, problem solving and critical thinking skills
• Possesses excellent organizational and communication skills
• Prior experience with operations management, accounting, or international business preferred
• Prior experience in manufacturing/production environment preferred

Education and Experience:

Bachelor’s degree in Business, Finance, Engineering, Information systems or a related discipline

Supervisory Responsibility:

This position has no supervisory responsibilities

Work Environment:
While performing the duties of this job, the employee is frequently required to use hands, reach with hands and arms; and frequently required to talk or hear.  The employee is regularly required to stand and walk.  The employee must regularly handle up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception.  The employee is required to do other physical activities including but not limited to: reaching, pulling, pushing, bending, picking, walking, standing, gripping, grabbing.