Payments Performance Strategist

We are building a team to proactively identify payment optimization opportunities for Stripe’s customers. The Payments Optimization team serves a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential customers to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals.  

The Payments Optimization team will be responsible for leading data-driven discussions with existing and prospective customers on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. As a foundational member of this team, you will be instrumental in building our optimization narratives and defining our customer engagement model. You will also pair with Sales, deploying your knowledge to differentiate Stripe and win deals, and partner with Account Management to ensure that customers are successful on Stripe. Please note, this is an individual contributor role.

You will:

• Serve as both an internal and customer-facing expert on payment optimization strategies
• Gather and build on Stripe’s wide-ranging payments expertise to create optimization narratives supported by rigorous analysis
• Develop and deploy sophisticated optimization playbooks across Stripe’s customer portfolio, and continuously layer on new IP to ensure our insights remain fresh
• Lead discussions with our largest existing and prospective customers, and provide the Sales team with tools and training to lead discussions with customers and prospects
• Synthesize and relay customer feedback and our findings to inform Stripe’s product roadmap

We're looking for someone who has:

• Experience in Business Analytics, Business Operations, Finance & Strategy, Technical Account Management or Payment Operations at a leading technology or payments company, or top Management Consulting firm
• A proven ability to build strong collaborative working relationships with business partners
• The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
• A proven ability to be a self-starter capable of driving business results without significant supervision
• Experience presenting to senior business leaders
• Excellent financial modeling, verbal, and written communication skills
• Strong data processing and analytical skills
• Experience with SQL or a willingness to learn is a must

You should include these in your application:

• Your resume and/or LinkedIn profile