Sr. Payroll Implementation Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.  

The Sr Payroll Implementation Specialist is a senior individual contributor responsible for leading Payroll implementation and onboarding work for new and transitioning clients. The role manages the Payroll implementation/onboarding pipeline, coordinates execution across stakeholders, surfaces risks and issues, and provides clear status reporting and recommendations to support successful implementation outcomes. Management-level decisions, final approvals, and partnership-level decisions remain with the VP, Implementation.

This is a hybrid position, with an expectation to report to the Bloomington, MN office 3 days/week (typically Tues/Wed/Thurs). 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Job Duties

•    Lead Payroll implementation and onboarding activities from kickoff through transition, coordinating tasks, timelines, dependencies, and stakeholder communication.
•    Manage the Payroll implementation/onboarding pipeline, maintain accurate status visibility, and provide regular reporting on progress, risks, blockers, and recommended next steps.
•    Serve as a senior subject matter resource for Payroll implementation activities, helping resolve day-to-day questions and escalating issues that require management-level decisions.
•    Partner with internal teams and client stakeholders to support clear requirements, readiness, configuration inputs, testing, validation, and adoption during onboarding.
•    Develop and recommend improvements to Payroll implementation playbooks, processes, quality standards, and repeatable onboarding practices; final approval remains with the VP, Implementation.
•    Identify implementation trends, quality concerns, and operational risks, and recommend practical actions to improve consistency, client experience, and successful outcomes.
•    Support collaboration with Salsa and other relevant partners by coordinating implementation inputs, surfacing partnership considerations, and recommending improvements while leaving partnership-level decisions and approvals to leadership.

Other Job Duties

Travel Requirements

Required Education, Experience, Certifications and Skills

Required
•    5-7 years of Payroll implementation, Payroll onboarding, or closely related implementation experience.
•    Demonstrated ability to lead complex implementation work as a senior individual contributor without direct reports.
•    Experience managing an implementation/onboarding pipeline, tracking status, identifying risks, and communicating progress to stakeholders and leadership.
•    Strong knowledge of Payroll implementation workflows, client onboarding needs, issue resolution, and cross-functional coordination.
•    Ability to develop and recommend process, playbook, and quality-standard improvements while recognizing that final management-level decisions remain with leadership.
•    Strong written and verbal communication skills, including status reporting, issue escalation, recommendations, and stakeholder follow-through.
•    Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role.

Preferred
•    Bachelor's degree or equivalent combination of education and relevant experience.
•    Experience supporting Payroll implementation or onboarding in homecare, healthcare, or technology-enabled service environments.
•    Experience partnering with external vendors or partners during implementation, including coordinating inputs and recommending improvements.
•    Familiarity with implementation quality measures, testing/validation practices, and scalable onboarding processes.

 innovation in your role.

The base salary range for this US-based, full-time, and exempt position is $80,000 - $120,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.