People & Culture Onboarding and Ops Specialist🇬🇧

The Bigger Picture

Dixa cannot become the world’s leading CX platform without a person who ensures a smooth and efficient onboarding experience. We also want our Dixaterians to be fast, efficient, and effective from the moment they are hired and the onboarding process kicks off🚀.

We’re looking for an efficient problem-solver to become our new People & Culture Onboarding & Ops Specialist with great communication skills. You thrive in a role that is heavily administrative and is passionate about setting people up for success. You most likely come from an HR administrative background and are looking for a role where you’ll get to work closely with our managers to ensure a fantastic onboarding for new Dixaterians 🤩

Have we piqued your interest? If so, please keep reading! 🤓

What you'll be doing:

• You will be responsible for pre-boarding and onboarding and you will ensure that we give our new colleagues the best start possible
• Improve on our outstanding onboarding process 🛬
• Work closely with leaders to understand their needs and give them hands-on support with their new team members until they don’t need it anymore
• Ensuring that all new employees feel welcomed and facilitate them getting up to speed as fast as possible
• Prevent new employee turnover
• Keep accurate and clean data related to onboarding for reporting - what are we doing well and what can we improve?
• Ensure that all systems are updated and onboarding tasks are handled in a timely manner
• Facilitate new hire orientation 📝
• Coordinating with relocation agency where needed
• Depending on your experience, interests, and skillset you will have the possibility to be responsible for some of the yearly employee lifecycle events🤩

Who you are:

• You most likely have a degree in Human Resources (MSc for a business school or CIPD)👨‍🎓
• You most likely have a few years of experience in a similar role handling the onboarding process and have a good understanding of people operations 
• You thrive in an independent role that involves a great deal of people interaction.
• You enjoy handling a lot of administrative tasks and you get satisfaction from putting things in order 🗂️
• You are systems and process-oriented, and enjoy creating useful structures and processes that add value and decrease time spent.
• You are an extraordinary team player, with a positive and energetic personality and the willingness to roll up your sleeves and get the job done
• You are highly self-motivated and self-managing, with excellent time management and organizational skills 🦹‍♀️
• You have a high level of attention to detail and strive for 100% data accuracy and integrity in everything you do
• You are able to work in an ambitious environment that is regularly changing and very fast-paced. You will work at a fast pace yourself, without compromising quality.
• You are driven by setting people up for success and always want to go the extra mile to ensure People & Culture does the best job possible for our stakeholders 🤝
• You will be handling confidential information, so it goes without saying that you will be conscientious and have a high degree of tact, personal integrity, and confidentiality
• You will have strong written and verbal communication skills and will be fluent in English. You’ll be skilled in communicating across geographical and cultural borders

Please note!

The qualifications and experiences above act as a loose guide to what we’re looking for. We’d still love to hear from you if you have more or less experience, so long as the core skills can be demonstrated.

An equitable future.

Since the very beginning, we’ve been committed to building an inclusive culture. We are proud that people from all over the world have combined forces to give Dixa a universal perspective.

However, there are areas where we simply need to do better, and we appreciate that there are perspectives and experiences which many of us do not fully understand – yet.

We want our Dixaterians to bring their true selves to work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background. We’re committed to learning, growing, and educating ourselves on experiences outside of our own, because we believe everyone deserves an equitable future.

Dixa; the 30-second version!

Dixa is a Customer Friendship Platform. We’re ​hoping to replac​e​ traditional customer service tactics because we think that customer relationships should be personalised, engaging, conversational and feedback-driven. We want to help brands connect with their customers - much like the connection between friends. 

We started out as four friends around a kitchen table, on a mission to radically change the customer service space, while building a people-first and values-driven culture from the get-go. 

Now, we’re in scale-up territory, backed by incredible VCs (raising Series C in July 2021), and over 190 exceptional Dixaterians working with us in 4 offices (and remotely)🚀 

This incredible momentum is fuelling our mission to once and for all eliminate bad customer service and create a world in which all people are welcomed by their favorite brands with the warm familiarity of a friend.💜

What’s in it for you?

Of course, there are the standard things, like competitive salary and a decent pension plan, that includes life and health insurance. But, there’s also so much more, such as flexible working, autonomy, continuous learning, meaningful work, future planning (family health and retirement) and other bits & bobs (i.e. socials and food). You can find out more on our careers page!