People Ops Specialist

Benefits & Wellness Administration

Program Management: Serve as the Subject Matter Expert (SME) for all employee benefits, managing end-to-end administration for open enrollment, new hire enrollment, leaves of absence, FSA, 401(k), and the Partner Stock Program.

Employee Education & Comms: Design and deliver clear, engaging benefits communications, presentation decks, and video resources for team members and leadership.

Vendor & Member Support: Resolve day-to-day vendor and employee benefits inquiries, escalating complex issues when necessary.

H-E-B Alignment: Partner directly with the H-E-B Payroll & Benefits team to audit data files, streamline shared processes, and ensure cross-company alignment.

Onboarding & Offboarding Experience

New Hire Onboarding: Manage the onboarding lifecycle, including pre-employment background check reviews/determinations, I-9 compliance, hardware/account provisioning, and welcome communications.

Offboarding Execution: Execute offboarding workflows, ensuring timely system deprovisioning, offboarding survey distribution, and record processing in H-E-B systems.

Workflow Optimization: Continuously audit and improve People Operations onboarding and offboarding workflows for accuracy and real-time task tracking.

People Programs & HR Systems

System Administration: Serve as the primary system administrator for HR platforms (Workday, Lattice), managing backend configurations for performance cycles and engagement surveys.

Recognition & Milestones: Administer employee recognition and reward programs; build content for company Town Hall presentations (promotions, anniversaries, new hires).

Ops & Comms Coordination: Maintain the People Ops master calendar, internal Wiki, dedicated Slack channels, and administrative agendas for team meetings.

Data Integrity, Payroll & Reporting

HRIS & File Management: Maintain accurate, timely entries in HRIS systems (manager changes, compensation updates, offboarding) and regularly audit employee files for legal compliance.

Payroll & H-E-B Coordination: Oversee weekly payroll inputs and process supplemental pay updates (spot bonuses, commissions, sign-on bonuses, relocation) in coordination with H-E-B to ensure accurate pay.

Reporting & Analytics: Generate, analyze, and present HR data for monthly People Ops reviews and quarterly executive leadership decks.

Administrative Operations: Fulfill employment/income verifications and support ad-hoc People Operations administrative initiatives as needed.

Talent Experience & Culture Responsibilities:

Coordinate meeting schedules, reserve event spaces, and oversee full setup and execution for internal gatherings.

Manage catering orders, menu selection, and vendor delivery for team events and meetings.

Learning & Development Administration: Provide operational and administrative support for employee learning programs, workshops, and training logistics including managing catering orders, and vendor delivery for team events and meetings.

Oversee incoming mail and support general workplace administrative needs

Assist with bi-weekly snack restocking to maintain a welcoming office culture.

A relevant degree or comparable formal training, certification, and/or work experience

3+ years’ experience in benefits, data analysis, payroll, HR systems

Strong understanding of the employee benefits landscape, processes, and compliance

Foundational understanding of employment law (FMLA, FLSA, EEOC, etc.)

The ability to lift and carry about 30 lbs. 

Proficiency in Microsoft Excel and Google Suite products

Experience with Workday is a plus.

You have strong written, verbal, and interpersonal communication skills.

You are highly organized, meticulous, and resourceful.

You have proven experience with prioritization, multitasking, and problem solving.

You are focused on customer service and the team member experience.

You have a high touch, caring, and helpful approach in difficult circumstances.

You are patient and approachable.

You can simplify complex concepts into digestible information for team members to understand.